Marion Massaro

Results-driven hospitality professional with extensive experience in food and beverage operations, event coordination, customer service, and team leadership. Proven ability to build strong client relationships in hospitality and healthcare environments. Recognized for exceptional communication, presentation, and networking skills, along with a strong commitment to guest satisfaction. Experienced in staff training, mentoring, event support, and high-volume service operations.

Independent Catering Professional - Independent Catering Professional

(2017-01)

• Provide off-premise catering and event support services on an independent basis.
• Serve as bartender and server for private functions, corporate events, conventions, and special occasions.
• Supported major events including the Republican National Convention and the Philadelphia Flower Show.
• Deliver exceptional guest service while maintaining professional standards in fast-paced environments.

Bartender - Big Apple Café - Buena, NJ

• Managed all bar operations, including beverage service and customer relations.
• Ordered and maintained inventory of liquor, beverages, paper products, and supplies.
• Trained and mentored servers to ensure high-quality service standards.
• Maintained compliance with operational and safety procedures.

Concierge & Bartender - The Mansion - Voorhees, NJ

• Served as primary point of contact for event planners, wedding clients, and corporate representatives.
• Assisted clients with planning business meetings, special events, and holiday functions.
• Provided professional bartending services for corporate gatherings and private events.
• Built strong client relationships through exceptional customer service and attention to detail.

Beverage Supervisor & Server - Sands Hotel & Casino

• Supervised bartenders and servers across multiple restaurants and lounge venues.
• Trained new employees on service standards, customer engagement, and operational procedures.
• Managed beverage operations and showroom service activities.
• Ensured efficient service delivery in high-volume hospitality environments.

Server – Rossi's Restaurant - Sands Hotel & Casino

• Delivered exceptional service in a fast-paced restaurant serving high-profile guests and VIP clientele.
• Provided both buffet and à la carte service for casino executives and premium customers.
• Maintained high standards of professionalism, accuracy, and guest satisfaction.