Mark Feldkamp

Multi-unit restaurant operations leader with 20+ years of experience developing people, GMs, and Area-level leaders across full-service and QSR concepts. Directed multi-unit P&L, operational performance, and SOP compliance across a 13-location, 6-hour geographic footprint as the first Regional Operations Manager hired outside family ownership in company history. Built the training infrastructure, bench-strength pipelines, and leadership development systems that grew a 317-person workforce and supported 18 new restaurant openings across two organizations.

Proven developer of Area Directors and General Managers, with a track record of translating Home Office strategy into consistent, on-the-ground execution.

Certified

ServSafe Proctor and Instructor; fluent in English and Spanish.

Training & Continuous Improvement Lead at Azzip Pizza (2022-12 – 2026-06)

13 locations, 6-hour geographic spread

• Built Azzip's training curriculum from the ground up — onboarding, food safety, Shift Lead and GM Development Programs, and NRO training — driving SOP and system compliance across all 13 locations.
• Directed training and development for a 317-person workforce at every level, from hourly team members through General Manager, blending on-site facilitation, remote coaching, and LMS delivery across a 6-hour footprint.
• Led or supported all new-store-opening training company-wide, keeping openings on schedule and standards-compliant, while building bench strength through a scorecard system and trainer development program that moved multiple GMs up from hourly roles.
• Served as lead compliance officer for food safety and alcohol licensing across all NRO and existing-store operations, and certified ServSafe Proctor and Instructor for all GMs, AGMs, and Training Managers, while maintaining 90%+ retention in training-focused onboarding cohorts.

Regional Operations Manager at Azzip Pizza (2018-03 – 2022-12)

• First Regional Operations Manager hired outside family ownership in company history; defined the role's structure, responsibilities, and operating cadence from the ground up.
• Owned multi-unit P&L accountability — sales, labor, food cost, and quality metrics — across multiple locations, delivering improved financial performance and operational consistency.
• Recruited, developed, and promoted General Managers and store-level leaders through structured coaching and succession planning, maintaining bench strength ahead of growth.
• Owned new-store start-up execution end to end: site readiness, staffing, BOH/FOH training, and supply chain preparation.
• Co-authored Azzip's first formal team member training programs and served as certified ServSafe Proctor and Instructor for management staff company-wide.

General Manager at Azzip Pizza (2016-09 – 2018-07)

• Opening General Manager for the Terre Haute location — built the team, FOH/BOH training systems, and operational foundation from pre-opening through sustained performance, while co-designing the company's first team member and shift leader training programs.
• Coached management teams to multiple internal promotions from hourly to shift lead and beyond, while owning guest satisfaction, local marketing, and sales growth against food cost and labor targets.

Corporate Training Coordinator at Bagger Dave's Burger Tavern (2014-07 – 2015-12)

• Planned and executed training for 9 new restaurant openings across the Midwest (FOH/BOH) — part of an 18-NRO career total across two organizations — building and managing a 20-person trainer team and delivering post-opening coaching to newly appointed GMs.

Restaurant Manager at Bagger Dave's Burger Tavern (2013-01 – 2014-12)

Full P&L for daily FOH/BOH operations.

Training & Service Manager at Rock Bottom Restaurant & Brewery (2004-01 – 2008-12)

Promoted from Server/Bartender.

Multiple Positions at Stir Crazy, Texas Roadhouse, Family Video (2008-01 – 2012-12)

Bachelor of Arts in Spanish Language & Literature – Indiana State University (2000-01)