Mark Roberts

Transformational Quality Executive and ASQ-Certified Manager of Quality (CMQ/OE) with extensive experience directing enterprise-wide Quality Management Systems (QMS), mission-critical aerospace/defense compliance, and multi-tiered supply chain assurance. Proven track record establishing high-reliability quality cultures, mitigating multimillion-dollar program risks, driving operational flight-readiness for high-consequence government payloads, and mentoring multi-disciplinary technical teams. Expert in driving continuous improvement through Lean Six Sigma, ISO 9001/AS9100 governance, and advanced metrology.

Lead Program Quality Engineer - L3Harris — Space & Airborne Systems - Wilmington, MA

(2024-11)

• Direct mission assurance and quality engineering strategy for space-based imaging and sensing payloads serving vital U.S. government defense initiatives.
• Achieved a 100% flight-readiness rate for critical motor inventory by systematically diagnosing and resolving systemic defects, successfully converting non-flight-worthy assets into certified flight hardware.
• Championed Failure Mode and Effects Analysis (FMEA) across design, qualification, and manufacturing phases to proactively eliminate vulnerabilities in high-consequence space hardware.
• Serve as the primary quality authority during critical customer technical reviews, milestone audits, and non-conformance reviews (MRB) to guarantee zero mission escapes.

Quality Control Manager (Interim) - L3Harris — Space & Airborne Systems - Wilmington, MA

(2025-09 - 2026-06)

• Assumed executive leadership of the QC department through an unscheduled management transition, maintaining unbroken operational cadence and 100% on-time delivery across all program milestones.
• Stabilized operations and elevated team morale across technicians and inspectors by establishing clear daily throughput objectives, priority workflows, and open escalation channels.
• Prevented production disruption to critical government flight schedules while administering all daily departmental responsibilities.
• Conducted comprehensive operational gap analysis, codifying institutional procedures and department KPIs to ensure seamless onboarding for permanent leadership.

Senior Quality Engineering Supervisor - Hubbell-Burndy - Manchester, NH

(2023-11 - 2024-11)

• Directed a supervisory team of quality engineers, technicians, and inspectors supporting high-volume manufacturing and New Product Introduction (NPI) lines.
• Institutionalized structured 8D and Root Cause Corrective Action (RCCA) protocols, significantly reducing recurring production variances and customer-facing escapes.
• Mentored and coached quality personnel in advanced metrology, GD&T application, and standardized continuous improvement methodologies.
• Governed technical evaluations and risk analyses for Engineering Change Notices (ECNs) to ensure design modifications upheld rigorous manufacturability and reliability criteria.

Corporate Quality Assurance Engineer - Ferrotec (USA) Corporation - Bedford, NH

(2022 - 2023-11)

• Governed corporate Quality Management System (QMS) execution across multi-facility operations, ensuring comprehensive compliance with ISO 9001:2015 and international regulatory expectations.
• Overhauled the enterprise CAPA program and led the Material Review Board (MRB), establishing standard cycle-time benchmarks for non-conformance disposition and corrective action closure.
• Spearheaded enterprise Continuous Improvement projects utilizing Lean Six Sigma and PDCA methodologies, resulting in measurable waste reduction and streamlined audit readiness.

Quality Control Supervisor - Ferrotec (USA) Corporation - Bedford, NH

(2020 - 2022)

• Formulated standardized product qualification and testing procedures, accelerating testing cycle times while assuring strict adherence to product tolerances.
• Managed departmental operating budget, staffing allocations, and technical development programs to support sustained organizational growth.
• Supervised quality technicians and administrative staff in defect investigations, containment actions, and verification of effectiveness (VOE).

Lead Quality Technician & Metrology Lead - Ferrotec (USA) Corporation - Bedford, NH

(2015 - 2020)

• Qualified and audited Tier-1 domestic and international manufacturing suppliers (US, Mexico, China), ensuring strict compliance with AS9100 and ISO 13485 standards to enable zero-defect custom machining.
• Authored over 700 automated CMM inspection programs for complex precision piece parts and subassemblies, dramatically increasing departmental throughput.
• Served on the ASME Y14.5-2018 Implementation Committee, harmonizing enterprise-wide GD&T drafting, design, and inspection standards.

Quality Manager - Next Generation Machine

Adjunct Instructor & Machining Lab Aide - Vernon College

CMM Programmer & Quality Control Inspector - Production Machine & Tool

Avionics System Specialist - United States Air Force

Operation Enduring Freedom Veteran

Master of Business Administration (MBA) - Liberty University (2027)

Graduate Certificate - Operations Management - Liberty University

Bachelor of Science - Applied Technical Leadership (Cum Laude) - University of Southern Maine

Studies - Avionics Systems & Leadership - Community College of the Air Force