John Matusiewicz

Executive technology leader with a proven record of driving business transformation, operating efficiency, and scalable growth across retail, distribution, e-commerce, and service organizations. Brings deep experience aligning IT strategy with business priorities, modernizing infrastructure and enterprise platforms, strengthening cybersecurity and governance, and leading high-impact initiatives that improve customer experience, reduce cost, and increase organizational resilience. Known for building strong teams, rationalizing vendors and technology portfolios, and delivering pragmatic, business-focused leadership in both growth and turnaround environments.

VICE PRESIDENT, INFORMATION TECHNOLOGY at Dover Saddlery Inc. (2025-01 – Present)

Recruited to lead enterprise technology modernization. Directed a broad stack refresh that improved business access to modern platforms, reduced reliance on custom development, and is expected to remove $1M from the IT budget.

• Website modernization: Led relaunch of three e-commerce sites on Shopify with Pimberly PIM/DAM integration, resolved legacy ERP data issues, and automated product categorization and updates.
• Warehouse modernization: Replaced a paper-based WMS with ShipHero, improving warehouse productivity, increasing real-time visibility, and reducing labor needs through automation.
• Consolidation: Rationalized platforms and vendors to reduce cost and complexity while strengthening governance, scalability, and service reliability.

VICE PRESIDENT, INFORMATION TECHNOLOGY at SaviLinx Inc. (2024-01 – 2025-01)

Selected to assess IT operations and define enterprise technology strategy. Acted as chief technologist with clients, vendors, and government agencies while aligning service delivery, cybersecurity, and governance with business priorities.

• Leadership: Partnered with senior leadership on technology strategy, strengthened security practices, and chaired the IT Executive Committee to improve governance and service reporting. Embraced the EOS framework to guide my team to identify appropriate Rocks and appropriate Scorecards.
• Vendor strategy: Rationalized the vendor portfolio, recommended a security platform change better suited to a remote workforce, and negotiated favorable renewals for NICE inContact and ServiceNow.
• Security & compliance: Partnered with the Data Security Officer to support HIPAA, PCI, and contractual compliance, and established the organization's policy for responsible AI use.

VICE PRESIDENT, INFORMATION TECHNOLOGY at Dover Saddlery Inc. (2017-01 – 2024-01)

Hired to stabilize operations, modernize infrastructure, and build the roadmap for ERP and POS transformation. Balanced immediate operational demands with long-term strategy to create a more resilient environment, stronger governance, and a higher-performing IT team.

• Security & infrastructure: Launched security awareness training, managed intrusion detection, replaced MPLS with SD-WAN and LTE backup, improved endpoint security, and led PCI compliance.
• Collaboration & cloud: Migrated email to Office 365, deployed enterprise wireless, and led the move from an on-premise call center platform to a cloud-based model.
• Growth enablement: Championed ERP modernization, expanded inventory and omnichannel capabilities, implemented Radial Drop Ship Manager, and partnered on a Pimberly PIM/DAM rollout.
• Store innovation: Rolled out centrally managed digital signage and deployed a new POS system across the full store chain in 2022.
• Operational resilience: Enabled a smooth transition to remote work and delivered 0% unplanned downtime during peak Q4 periods in 2021 and 2022.

VICE PRESIDENT OF INFORMATION TECHNOLOGY at Boombah Inc. (2016-01 – 2016-12)

Advised ownership and senior leadership on the IT investments needed to support growth. Briefly led NetSuite development and support, website development, and marketing technology efforts before the company paused further major investment.

• Revenue growth: Helped launch 3,000 SKUs on Amazon in 30 days, validating the marketplace as a meaningful new sales channel.
• Security: Identified network security weaknesses and addressed key issues on the path to PCI compliance.
• Expansion planning: Prepared initial plans for NetSuite Advanced Manufacturing deployment in company-owned factories in the Dominican Republic.

VICE PRESIDENT OF INFORMATION TECHNOLOGY | CHIEF INFORMATION OFFICER at Scrip Inc. (2008-01 – 2016-01)

Rebuilt trust with the ERP provider and repositioned IT as a strategic business partner during acquisition and change. Led enterprise technology across wholesale, retail, distribution, and e-commerce operations, overseeing ERP platforms and $2.5M in annual operating and capital spend.

• Business systems: Delivered a web-based drop-ship platform that supported a 40,000-unit SKU shipping increase, implemented multicarrier shipping, integrated external websites with ERP, and rolled out a multiclinic order management system to 100+ clinics while protecting $3M in sales.
• Sales enablement: Implemented Salesforce for demand generation, deployed a modern contact center platform, and integrated third-party call center operations to improve sales support and service performance.
• Analytics: Selected and implemented QlikView to give leaders faster access to critical business information.
• Change leadership: Led post-acquisition systems integrations, consolidated one-off servers into a fault-tolerant VMware and NetApp environment, and improved warehouse efficiency to reduce staffing needs.
• Governance & compliance: Supported due diligence during a change of ownership with no material gaps identified and led PCI compliance efforts.

SENIOR VICE PRESIDENT OF INFORMATION TECHNOLOGY | CHIEF INFORMATION OFFICER at Anderson Press Inc. (2006-01 – 2008-01)

Hired to bring outside leadership and database marketing expertise to a legacy IT organization. Improved service delivery, efficiency, and business support across systems, networks, applications, and web-based marketing initiatives. Led operations, networks, software development, and logistics teams supporting wholesale, retail, and e-commerce operations, including integration with an Asian sourcing office. Managed a $3.5M expense budget and $2M capital budget.

• Operational efficiency: Established a formal help desk, added network redundancy, introduced change control, accelerated order-to-invoice cycles with EDI, and improved email deliverability by 40%.
• Growth & integration: Completed a major systems integration 45 days early and $1M under budget as part of a $125M acquisition, and helped build a $100M global auction business through systems and process integration.
• Sales & marketing: Increased online sales 20% by integrating customer databases across divisions to improve segmentation and targeting.

CHIEF INFORMATION OFFICER at Hilco Trading Company (2005-01 – 2006-01)

Recruited to unify disparate systems, strengthen application development and infrastructure leadership, and rebuild IT team performance. Quickly improved user satisfaction and confidence in the IT organization.

• Platform consolidation: Consolidated multiple CRM systems into a single enterprise platform.
• Service improvement: Established service standards