Mark Saintil

Results-driven operations manager with extensive experience in team leadership and process optimization. Successfully led initiatives that increased profitability and enhanced customer satisfaction across diverse sectors. Bilingual in Haitian Creole, committed to delivering exceptional service and driving operational excellence.

Operations Manager at Ezfill (2024-09 – Present)

Lead operations for multiple Ezfill fueling stations across Florida, overseeing day-to-day performance, logistics, and service delivery.

• Drove growth initiatives by identifying market opportunities and coordinating station launches across Florida.
• Manage cross-functional teams to ensure operational excellence, safety compliance, and exceptional customer service.
• Developed strategic plans to optimize station efficiency and enhance brand presence.
• Collaborate with vendors, local authorities, and internal stakeholders to streamline operations and maintain cost-effective performance.
• Monitored performance metrics and analyzed operational data to implement improvements supporting scalability.

Operations Manager at Avis Budget Group (2023-03 – 2024-09)

Manage daily rental car operations, including vehicle availability, check-ins, and check-outs, ensuring a seamless customer experience.

• Coordinate with the fleet team to ensure optimal vehicle inventory levels, timely maintenance, and compliance with safety and quality standards.
• Implement and optimize operational processes and procedures, enhancing efficiency and reducing turnaround times.
• Monitor and control operational expenses, including staffing, vehicle maintenance, and supplies, ensuring budget adherence.
• Address and resolve customer complaints and issues promptly, maintaining high levels of customer satisfaction and repeat business.
• Enhance the customer experience by implementing feedback systems and continuous improvement initiatives, leading to increased customer satisfaction scores.
• Collaborate with the sales team to drive revenue through upselling, promotions, and strategic pricing initiatives.
• Track and analyze key performance indicators (KPIs) to measure operational effectiveness and identify trends.
• Develop and execute contingency plans for operational disruptions, such as vehicle shortages or staffing issues, to ensure minimal impact on service levels.

Assistant Manager at Penske Truck and Leasing (2020-10 – 2023-03)

• Achieved 30% above sales targets by identifying new business opportunities and cultivating relationships with potential clients.
• Managed fleet of one thousand vehicles, including trucks, trailers, and specialty equipment, ensuring high performance and availability.
• Developed and implemented maintenance schedules, reducing downtime and extending vehicle lifespan.
• Resolved customer inquiries on billing, technical issues, and service changes, enhancing customer satisfaction.

Assistant Manager at Enterprise Rent-A-Car (2018-02 – 2020-10)

Oversaw daily operations involving fleet management, vehicle maintenance, and rental agreements to ensure smooth operations.

• Delivered exceptional customer service by addressing client inquiries and resolving issues efficiently.
• Trained and mentored new team members on company standards and procedures to enhance team readiness.
• Developed strong sales skills through promoting additional services and upgrades to customers.
• Conducted vehicle inspections and ensured compliance with company policies and procedures.

Shift Lead at Walgreens (2015-05 – 2018-02)

• Monitored customer service performance and implemented strategies to enhance service quality.
• Ensured accurate bookkeeping for financial integrity.
• Analyzed inventory trends to optimize stock levels and ensure product availability.
• Provided training to new team members.

Bachelor of Business Administration and Management in Business Administration and Management – Florida International University (2019-05)

Associate of Science in Accounting – Miami Dade College (2017-04)