Pierre Charles

Versatile operations and customer service professional with 20+ years of experience leading teams, supporting customers, improving daily workflows, and maintaining high safety and service standards.

Background spans aviation, retail operations, sales support, employee development, inventory readiness, and conflict resolution. Known for calm judgment, adaptability, accountability, and professional communication in fast-paced environments.

Professional Photographer at Pierre Charles Photography (2018-01 – Present)

• Manage client consultations, scheduling, contracts, production planning, photography, editing, digital delivery, and follow-up for portrait, headshots, branding, and event assignments.
• Build lasting client relationships through responsive communication, creative problem-solving, attention to detail, dependable service, and consistent on-time delivery.

Flight Attendant at Spirit Airlines (2019-01 – 2026-01)

• Protected passenger and crew safety through pre-flight inspections, emergency equipment verification, and consistent application of FAA and company procedures.
• Delivered professional customer service to diverse travelers, including individuals requiring additional assistance or accommodations.
• Resolved concerns and handled unexpected events, service disruptions, and high-pressure situations using calm communication and de-escalation.
• Collaborated across cabin, flight, gate, and ground teams to maintain efficient operations, clear communication, and a positive customer experience.

Operations / Department Manager at Floor & Decor (2013-01 – 2019-01)

• Directed store operations, staffing, inventory readiness, sales floor execution, customer experience, and department productivity.
• Recruited, trained, coached, and retained employees while strengthening accountability and communication across teams.
• Introduced audits and operational checklists, reviewed P&L performance, and managed controllable expenses to improve consistency and profitability.

Showroom Operations Manager at City Furniture (2004-01 – 2013-01)

• Led showroom operations, staff development, sales support, service standards, safety, and daily business execution.
• Received Rookie of the Year as an Operational Manager; improved productivity through hiring, coaching, evaluations, audits, and operational checklists.

– Johnson & Wales University (1999-01 – 2002-01)

– DeVry University (2003-01 – 2004-01)

– Boyd H. Anderson High School (1995-01 – 1999-01)