Marlyn Lemus

Hospitality management professional with progressive hotel operations experience and current leadership responsibility as a Housekeeping Manager at SpringHill Suites by Marriott. Experienced in directing housekeeping operations, supervising and developing associates, organizing daily workflow, resolving guest concerns, coordinating VIP requests, and maintaining brand-level cleanliness and service standards. Bachelor of Science in Hospitality Management with University of North Texas certificates in Hotel Operations, Food & Beverage Management, and Event Management.

Bilingual in English and Spanish.

Housekeeping Manager - SpringHill Suites by Marriott - Denton, TX

(2024-01)

• Lead day-to-day housekeeping operations to support guest-room cleanliness, service quality, and guest satisfaction.
• Supervise associates, assign daily work, organize priorities, and monitor team performance.
• Train and coach associates on procedures, productivity, guest service, and hotel standards.
• Coordinate room priorities, guest requests, VIP amenities, and operational needs with other departments.
• Address guest concerns and employee issues professionally and support timely resolutions.
• Communicate room maintenance concerns and support follow-up on operational issues.
• Maintain awareness of room categories, amenities, lost-and-found procedures, and housekeeping processes.

Housekeeping Supervisor - SpringHill Suites by Marriott - Denton, TX

(2023-01 - 2024-12)

• Supervised room attendants and supported cleanliness of guest rooms, corridors, and heart-of-house areas.
• Organized room-making and cleaning workflows for efficient daily operations.
• Interviewed, trained, planned, assigned, and directed associate work.
• Managed guest requests and VIP amenities while coordinating with relevant team members.
• Addressed complaints and resolved problems while maintaining a positive guest experience.
• Supported lost-and-found procedures and reported maintenance issues for timely resolution.

Breakfast Attendant - SpringHill Suites by Marriott - Denton, TX

(2023-01 - 2024-12)

• Welcomed guests and provided professional service throughout breakfast operations.
• Set up breakfast, prepared hot and cold items, maintained presentation, and monitored freshness.
• Maintained a clean guest environment and properly stored food products after service.
• Responded to guest needs and supported an experience that met or exceeded expectations.

Bachelor of Science - Hospitality Management - University of North Texas (2021-01 - 2025-12)

High School Diploma - West Mesquite High School (2017-01 - 2021-12)