Marni Gonzalez

Dedicated Office Manager with more than 20 years of experience overseeing daily operations, streamlining workflows, and cultivating a positive, supportive environment for patients and employees. Proven leader with a strong background in staff supervision, scheduling, compliance, and customer service. Committed to improving efficiency, enhancing patient satisfaction, and supporting organizational goals through effective communication and problem-solving.

Practice Manager at Dental Implants GPS (2023-03 – 2026-02)

Directed healthcare operations and practice management for daily front and back office functions

• Directed healthcare operations and practice management for daily front and back office functions, optimizing provider scheduling, streamlining workflows, and ensuring compliance with organizational policies and healthcare standards
• Led, coached, and developed clinical and administrative staff, establishing clear performance expectations and fostering a high-performing, patient-centered culture focused on accountability and service excellence
• Delivered an exceptional patient experience and patient satisfaction, serving as the primary escalation point for concerns and resolving issues through effective communication, service recovery, and relationship management
• Monitored key performance indicators (KPIs), operational metrics, and productivity data to drive continuous improvement, increase efficiency, and support strategic decision-making

Benefits/Leave of Absence Lead Coordinator at The Oncology Institute of Hope and Innovation (2022-02 – 2023-03)

Managed employee benefits programs and leave of absence administration

• Managed employee benefits programs including medical, dental, vision, retirement, and disability plans, ensuring compliance with federal and California regulations
• Administered leave of absence programs including FMLA, CFRA, ADA accommodations, pregnancy disability leave, and workers' compensation
• Served as the primary contact for benefits and leave inquiries, guiding employees and physicians through eligibility, documentation, and return-to-work processes
• Coordinated open enrollment, benefits communications, and vendor partnerships to ensure accurate plan administration and employee participation
• Maintained HRIS benefits and leave records while partnering with payroll and third-party administrators to ensure accurate deductions and regulatory compliance

Human Resources Lead Coordinator at The Oncology Institute of Hope and Innovation (2016-08 – 2022-02)

Managed employee relations, investigations, performance management, and payroll administration

• Managed employee relations, investigations, and performance management, ensuring compliance with HIPAA, California labor laws, and healthcare regulations
• Implemented and optimized HRIS systems and onboarding processes, improving data accuracy and streamlining the employee lifecycle
• Oversaw employee offboarding, including exit interviews, final payroll coordination, benefits termination, and compliance documentation, while analyzing exit trends to improve retention and workplace culture
• Developed employee engagement and retention initiatives to support oncology care teams and strengthen workplace culture
• Oversaw end-to-end payroll administration, ensuring accurate processing, resolving discrepancies, and maintaining compliance with California wage and hour laws

Operations Manager at The Oncology Institute of Hope and Innovation (2009-02 – 2016-08)

Directed daily clinic operations and managed clinical and administrative staff

• Directed daily clinic operations by supervising clinical and administrative staff, delegating tasks, and ensuring compliance with state and federal regulations
• Conducted recruitment, onboarding, and training of new hires to build high-performing, patient-focused teams
• Developed and implemented operational strategies, protocols, and workflows to improve productivity and achieve organizational goals
• Managed clinic budget, payroll approvals, and resource allocation while maintaining cost efficiency and service quality
• Delivered exceptional patient experiences by serving as a liaison between patients, families, and care teams, and conducting performance evaluations to support staff development

National Education Center - Rosemead, CA

Medical Assistant Certificate