Marquita

Healthcare administration and patient care professional with over a decade of experience. Skilled in front-office operations, insurance verification, and billing. Holds an Associate's Degree in Medical Office Administration. Proven ability to manage multi-line phone systems, ensure HIPAA compliance, and deliver excellent service in fast-paced clinical environments.

Front Office Associate II at Carolina Family Health Ctr (2024-12 – Present)

• Manage high-volume patient check-in/out and provide excellent customer service.
• Direct call center operations to schedule appointments and route messages to medical staff.
• Register new patients and verify Medicaid, Medicare, and private insurance eligibility.
• Process billing information accurately and timely in strict compliance with HIPAA regulations.
• Collect payments, balance daily logs, and generate daily administrative reports.

Health Care Technician at Longleaf Neuro-Med Treatment (2015-03 – 2024-07)

• Monitored resident safety under RN supervision in a neuro-medical facility.
• Assisted residents with activities of daily living (ADLs), including bathing, grooming, and mobility.
• Responded to emergencies, offered emotional support, and monitored vital signs.
• Documented patient behavioral shifts, health updates, and daily care activities.

Med-Tech / SIC at Spring Arbor-Wilson (2013-08 – 2015-02)

• Administered and documented medications punctually according to physician orders.
• Managed inventory and refilled resident prescriptions on schedule to ensure continuity of care.
• Communicated with physicians and medical staff regarding treatments and therapies.
• Provided ADL care, managed safety protocols, and responded to emergency calls.

Med-Tech / CNA / SIC at Wilson Assisted Living (2010-08 – 2013-08)

• Administered scheduled medications safely and accurately under physician guidelines.
• Collaborated with healthcare professionals to coordinate care plans and treatment updates.
• Delivered direct patient care and ADL assistance with a focus on dignity and safety.

Case Manager at CAB Health & Recovery (2007-01 – 2009-02)

• Conducted intake assessments to create individualized, short-term recovery plans.
• Matched clients with available transitional housing and sober living environments.
• Referred clients to specialized substance abuse programs, therapy, and support groups.
• Completed administrative tasks and advocated for clients with community service providers.

A.A.S. in Medical Office Administration (Billing & Coding) – Wilson Community College