Martha Howard

Providing primary point of contact with customers Resolving issues for customers' orders Support other team members with customers' orders

Customer Service Remote at Ranstad-Whirlpool (2026-02 – Present)

• Providing primary point of contact with customers
• Resolving issues for customers' orders
• Support other team members with customers' orders

After School Youth Leader Part-Time at NISD Learning Tree (2025-08 – 2026-02)

• Facilitated weekly group discussions on topics such as self-esteem, conflict resolution, and goal setting to promote positive peer interactions
• Developed and implemented engaging lesson plans for after-school programs, catering to the needs and interests of students
• Created a positive learning atmosphere by fostering open communication between students
• Supported students in developing social skills through group discussions, team-building exercises, and cooperative learning activities

Substitute Teacher at Kokua (2023-05 – 2025-05)

• Managed classroom behavior and maintained a positive learning environment in the absence of the regular teacher
• Implemented lesson plans provided by the absent teacher, ensuring continuity in curriculum delivery
• Supported classroom management strategies outlined by the regular teacher for consistency in discipline procedures
• Ensured a safe environment by enforcing school policies on safety protocols during emergencies

Substitute Teacher at Lighthouse Public School (2023-11 – 2024-05)

• Effectively communicated with students, parents, and school staff to address any concerns or issues that arose during the day
• Utilized effective classroom management techniques to maintain discipline and promote a productive learning atmosphere
• Followed emergency procedures outlined by the school in case of unforeseen circumstances or incidents during the day
• Implemented lesson plans provided by the absent teacher, ensuring continuity of instruction and meeting educational objectives

Online- English Teacher (Part-Time) at English First Teach Online (2020-03 – 2023-10)

• Delivered engaging and interactive online English lessons to students of various ages and proficiency levels
• Provided constructive feedback on student performance to facilitate improvement in language skill
• Developed customized lesson plans based on curriculum guidelines and student goals
• Monitored student progress through regular assessments and evaluations, adjusting instruction as necessary
• Incorporated real-life scenarios into lessons to enhance the practical application of language skills
• Fostered an inclusive environment where all students felt valued regardless of their cultural or linguistic backgrounds

Camp Counselor (Seasonal) at Barshop Jewish Community Center (2023-06 – 2023-08)

• Provided guidance and support to campers in developing social skills, conflict resolution, and teamwork
• Cultivated a supportive environment where campers felt comfortable expressing themselves freely without fear of judgment or ridicule
• Supervised and ensured the safety of a group of XX campers during daily activities
• Collaborated with fellow counselors to create a positive camp environment through effective communication and teamwork
• Collaborated with camp staff to develop and implement emergency response protocols, ensuring the safety of all campers and staff members

Substitute Teacher at Fredericksburg ISD (2022-08 – 2023-05)

• Managed classroom behavior and maintained a positive learning environment in the absence of the regular teacher
• Supported classroom management strategies outlined by the regular teacher for consistency in discipline procedures
• Ensured a safe environment by enforcing school policies on safety protocols during emergencies
• Implemented lesson plans provided by the absent teacher, ensuring continuity in curriculum delivery

Shift Manager at Pizza Hut (2022-08 – 2022-11)

• Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
• Resolved customer complaints or issues promptly while maintaining a positive brand image
• Maintained high standards of quality control to ensure customer satisfaction
• Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction

Part-Time Cashier at Dos Hermanitas Kitchen (2022-05 – 2022-08)

• Provided excellent customer service by taking orders, answering questions, and addressing concerns promptly and courteously
• Managed customer inquiries and complaints professionally, resolving issues promptly and ensuring customer satisfaction
• Operated cash register or POS system accurately for order processing and payment handling
• Ensured compliance with all health and safety regulations during food preparation and service

Bachelor of Arts in English – St. Mary's University (2011-08 – 2016-12)

Certification in TEFL/TESOL – learnTEF (2020-03)