Martin Mbe

A motivated and aspiring Agile Business Analyst/ Scrum master with 2 years plus of professional experience in computer sales, marketing, and customer service with excellent communication skills, and proficiency in Microsoft Excel and Microsoft Word. Committed to continuous learning and developing expertise in Agile methodologies and Business Analysis to add value to both the organization and its customers.

JR AGILE BA/SCRUM MASTER at Zenz Group (2026-04 – Present)

• Effectively track team's progress, including burn down, velocity and release forecasting.
• working with scrum masters to prepare and facilitate potentially shippable increment planning sessions.
• Promoting continuous improvement and helping the team increase productivity and fostering new innovation.
• Leading the delivery of all sprints and interaction with product owners to help prioritize Product Backlog.
• Monitoring and track progress, while preparing status reports, resolve issues, coordinate tasks and activities directed toward completing the project goals.
• Closely worked with product owners to ensure understanding of user stories and keeping the backlog groomed with the development team involved.
• Facilitated and participated in sprint planning, design and estimation of user stories.
• Monitored the sprint burndown and conducted daily stand up, while encouraging open communication in the team and offshore developers.
• Assisting the team to estimate story points and measured velocity to plan future sprints.
• Facilitated sprint planning, retrospective, and sprint reviews and demos meetings.
• Communicate and report team progress and accomplishments ensuring transparency of progress and outcomes
• Monitored and tracked project progress and performance against project plans, reporting status to project stakeholders through structured communication
• Establishing and actively managing all project and key stakeholder expectations and relationship to assure on timely delivery of sprints
• Assisting Senior Scrum master in Coaching and mentored all features and principles of Agile methodology
• Assisting in Monitoring team backlog daily and ensured it accurately reflects the current state of the sprint
• Heling the Business Analyst with new product features and improvements in terms of scope and quality.
• Working with the senior business analyst in writing business requirements and functional scope.

IT SALES ANALYST at IT EXPRESS (2025-05 – 2026-01)

• Creating an environment and guided our development team to becoming self-managed and organized.
• Analyzed computer sales data to identify trends and improve business performance.
• Assisted in developing and implementing marketing strategies to increase product sales.
• Prepared sales reports using Microsoft Excel and presented findings to management.
• Maintained accurate sales records and customer information.
• Provided product recommendations and technical information to customers.
• Worked closely with the sales and marketing teams to achieve business targets.
• Conducted market research to identify customer needs and competitor activities.
• Delivered excellent customer service before and after sales.
• Coordinating and attended meetings to review the requirement specifications with the scrum team members.
• Managed impediment backlog to track and resolve in a timely manner using Jira for ticket logging issues.

IT ADMINSTRATOR at One Care IT Solutions (2024-04 – 2025-04)

Manages and perform heavy duty data entry; provides exceptional customer services while resolving issues and concerns; assist with onboarding and enrollment of new employees and staff.

• Installed, configured, and maintained computer hardware, software, and peripheral devices.
• Provided first-line technical support by troubleshooting hardware, software, and network issues.
• Managed user accounts, passwords, and access permissions.
• Performed routine system maintenance, software updates, and security patches.
• Monitored network performance and resolved connectivity issues to minimize downtime.
• Installed and configured printers, scanners, and other office equipment.
• Backed up company data and assisted with disaster recovery procedures.
• Maintained IT asset inventories and ensured accurate documentation of equipment.
• Supported Microsoft Office applications, including Excel, Word, Outlook, and Teams.
• Assisted employees with technical issues and provided user training where required.

– CAPE TOWN HIGH SCHOOL (2024-06)

– MONGOMERY JUNIOR COLLEGE (2026)