JR AGILE BA/SCRUM MASTER at Zenz Group (2026-04 – Present)
- Effectively track team's progress, including burn down, velocity and release forecasting.
- working with scrum masters to prepare and facilitate potentially shippable increment planning sessions.
- Promoting continuous improvement and helping the team increase productivity and fostering new innovation.
- Leading the delivery of all sprints and interaction with product owners to help prioritize Product Backlog.
- Monitoring and track progress, while preparing status reports, resolve issues, coordinate tasks and activities directed toward completing the project goals.
- Closely worked with product owners to ensure understanding of user stories and keeping the backlog groomed with the development team involved.
- Facilitated and participated in sprint planning, design and estimation of user stories.
- Monitored the sprint burndown and conducted daily stand up, while encouraging open communication in the team and offshore developers.
- Assisting the team to estimate story points and measured velocity to plan future sprints.
- Facilitated sprint planning, retrospective, and sprint reviews and demos meetings.
- Communicate and report team progress and accomplishments ensuring transparency of progress and outcomes
- Monitored and tracked project progress and performance against project plans, reporting status to project stakeholders through structured communication
- Establishing and actively managing all project and key stakeholder expectations and relationship to assure on timely delivery of sprints
- Assisting Senior Scrum master in Coaching and mentored all features and principles of Agile methodology
- Assisting in Monitoring team backlog daily and ensured it accurately reflects the current state of the sprint
- Heling the Business Analyst with new product features and improvements in terms of scope and quality.
- Working with the senior business analyst in writing business requirements and functional scope.
IT SALES ANALYST at IT EXPRESS (2025-05 – 2026-01)
- Creating an environment and guided our development team to becoming self-managed and organized.
- Analyzed computer sales data to identify trends and improve business performance.
- Assisted in developing and implementing marketing strategies to increase product sales.
- Prepared sales reports using Microsoft Excel and presented findings to management.
- Maintained accurate sales records and customer information.
- Provided product recommendations and technical information to customers.
- Worked closely with the sales and marketing teams to achieve business targets.
- Conducted market research to identify customer needs and competitor activities.
- Delivered excellent customer service before and after sales.
- Coordinating and attended meetings to review the requirement specifications with the scrum team members.
- Managed impediment backlog to track and resolve in a timely manner using Jira for ticket logging issues.
IT ADMINSTRATOR at One Care IT Solutions (2024-04 – 2025-04)
Manages and perform heavy duty data entry; provides exceptional customer services while resolving issues and concerns; assist with onboarding and enrollment of new employees and staff.
- Installed, configured, and maintained computer hardware, software, and peripheral devices.
- Provided first-line technical support by troubleshooting hardware, software, and network issues.
- Managed user accounts, passwords, and access permissions.
- Performed routine system maintenance, software updates, and security patches.
- Monitored network performance and resolved connectivity issues to minimize downtime.
- Installed and configured printers, scanners, and other office equipment.
- Backed up company data and assisted with disaster recovery procedures.
- Maintained IT asset inventories and ensured accurate documentation of equipment.
- Supported Microsoft Office applications, including Excel, Word, Outlook, and Teams.
- Assisted employees with technical issues and provided user training where required.
