Zina Jeter

I am a seasoned Customer Care Professional with 25 years of experience in nationwide service environments. Skilled in CRM systems, sales support, and problem-solving. Seeking a Customer Care Representative role to leverage expertise in client satisfaction and efficient issue resolution.

As a Customer Service Associate (On-site and Remote)

• I've addressed, managed and resolved customer inquiries and complaints efficiently via phone and email, ensuring a high level of satisfaction by providing timely and accurate information regarding orders, deliveries, and service issues.
• Maintained confidentiality while managing sensitive information, ensuring privacy and trust.
• Coordinated logistics, including scheduling appointments, managing correspondence, and arranging transportation for client needs.
• Ensuring timely delivery of messages to executives and maintaining confidentiality of sensitive information.
• Facilitated operational efficiency by overseeing inventory tracking, scheduling appointments, and coordinating transportation arrangements.
• Managed a multi-line telephone system, ensuring prompt and courteous direction of a high volume of incoming calls.
• Provided administrative support by accurately entering data into AS400, setting up new customer accounts, and assisting with financial seminars.
• Enhanced front desk operations, contributing to a more efficient workflow through adept handling of communications and client reception.

• XCEL Solutions Life and Health Insurance
• Katharine Gibbs School Associate degree, Certified Administrative Professional in Business Administration