Mary Beth Wilson
Strategic Account Manager with 20+ years of experience in healthcare and insurance operations
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About
Strategic Account Manager with 20+ years of experience in healthcare and insurance operations. Expertise in benefits administration, claims management, and revenue optimization. Proven ability to lead cross-functional teams, streamline processes, and deliver measurable improvements in client satisfaction and financial performance.
Experience
Senior Account Manager - Berkley Accident & Health - Hamilton, NJ
(2023-09)
- Manage post-sale activities for stop-loss accounts, ensuring timely policy issuance and compliance with underwriting requirements.
- Conduct onboarding sessions to enhance client experience and establish accurate account records.
- Collaborate with brokers, TPAs, and internal teams to resolve premium discrepancies and maintain accurate commission structures.
- Reduced overdue premium collections by streamlining reporting and implementing proactive follow-up processes.
Revenue Analytics Manager - Medical Diagnostic Laboratory - Hamilton, NJ
(2018-03 - 2023-08)
- Provided monthly revenue analysis to senior management and managed Genetics billing team.
- Developed and executed projects to elevate revenue.
Quality Analyst - Medical Diagnostic Laboratories LLC
(2015-05 - 2018-03)
- Reviewed contracted rates versus reimbursement to identify discrepancies.
- Collaborated with Contract and Legal Departments to improve contract language.
Project Coordinator - Medical Diagnostic Laboratories LLC
(2015-01 - 2015-05)
- Executed special projects related to claim reimbursement and recovery.
Program Coordinator - Aetna, Inc - Princeton, NJ
(2001 - 2014)
- Served as subject matter expert on transplant claim operations team.
- Developed and implemented policies for non-standard workflows.
- Coordinated project requirements and improved cross-functional communication.
