Matalyn Bain

Specialty coffee barista of with almost six years of experience in the hospitality industry

Bartender/Server at Cart-Driver (2026-02 – 2026-08)

• Crafted specialty cocktails in a high-volume restaurant while maintaining an organized work space
• Provided menu knowledge to guests, offered tastings and prepared drinks efficiently
• Maintained a positive attitude during peak times and provided quality guest interactions
• Effortlessly served tables while being a team player and an excellent communicator

Barista at Forevermore Coffee (2025-02 – 2025-10)

• Efficiently prepared specialty coffee beverages in a fast-paced environment
• Cultivated a welcoming environment for all guests while also prioritizing efficiency
• Guided customers through the menu in order to ensure customer satisfaction and boost sales
• Upheld standards of cleanliness, teamwork and personal growth

Front of House Manager at Frothy Monkey (2021-01 – 2024-05)

• Multi-tasked as a manager, server, barista, food-runner and busser during peak business hours
• Closely managed inventory and frequently communicated with distributors and vendors
• Provided positive customer service that boosted loyal clientele
• Crafted seasonal cocktail menus each quarter
• Designed, edited and maintained event calendar: effortlessly organized events
• Tracked daily deposits and sales reports using Excel
• Created weekly staffing schedules and delegated responsibilities dependent on competencies in order to optimize team performance
• Led meetings regularly to strategize courses of action that enhanced profit margins and overall efficiency

Guest Coordinator at Evening Shade Inn (2017-05 – 2019-05)

• Managed in-person and over-the-phone customer interactions; oversaw guest check-ins and check-outs
• Managed online presence through booking sites, review sites, Facebook and e-mail
• Partnered with local businesses to provide itineraries; booked various activities for guests such as elopements, cave tours and dinner reservations

Bachelor of Arts in Public Relations – Harding University (2015-09 – 2019-05)