Mathew Suarez

Detail-oriented Software Engineering graduate with experience in technical support, asset management, and customer service. Proven expertise in software troubleshooting and computing, with a strong foundation in Microsoft Office 365, Windows, and problem solving. Dedicated to resolving high-volume support requests and improving technical documentation through proactive communication and rigorous help desk standards.

Assistant Manager - CAIRN VIEW WINERY - JASPER, GA

(2022-01)

• Track wine and merchandise inventory using Microsoft Excel and Office 365 to ensure 100% accuracy in financial audit reports.
• Manage mobile device management (MDM) for iPad-based product catalogs and backend POS systems to provide seamless end-user computing experiences.
• Troubleshoot network connectivity issues and hardware peripherals, including wireless receipt printers and POS hardware, to maintain operational uptime.
• Provide remote support and digital transformation by developing QR-based digital access for menus, reducing physical paper costs.
• Document standard operating procedures (SOPs) for internal application use and knowledge base management to streamline staff training.

Clerk & Customer Service Specialist - PUBLIX - GEORGIA

(2021-01 - 2022-01)

• Provided high-level technical support and troubleshooting for customers navigating mobile grocery applications and digital payment platforms.
• Tracked and managed physical inventory for designated sections, ensuring accurate asset management and stock optimization.
• Documented financial transactions for in-store and mobile purchases while maintaining strict data privacy and security standards.
• Resolved end-user issues regarding service delays or technical errors, escalating unresolved requests to appropriate management channels.

B.S. - Software Engineering - Kennesaw State University (2025-05)