Matthew Kuca

Automotive service manager and customer-facing operations professional with 8+ years in dealership environments, including 3+ years managing the service workflow from intake through invoicing. Experienced in scheduling, estimates, parts and vendor coordination, technician/customer communication, documentation, escalations, and consultative sales. Available for full-time dealership service leadership roles.

Service Manager at Driven Auto Sales (2023-03 – 2026-06)

• Managed the end-to-end service workflow from customer intake through final invoicing, keeping work moving across scheduling, estimates, parts, vendors, technicians, and customer approvals.
• Prioritized daily work by balancing technician capacity, parts availability, customer urgency, vendor timing, and repair readiness.
• Coordinated repair schedules, parts availability, vendor follow-up, customer status updates, and accurate service records across active work.
• Gathered symptoms from customers, collaborated with technicians, and explained findings, repair options, costs, timelines, and next steps in practical terms.
• Prepared and communicated estimates and final invoices while maintaining organized records for customer follow-up and internal handoffs.
• Resolved service concerns and maintained clear handoffs so customers, technicians, vendors, and internal teams stayed aligned through completion.
• Tracked open work and outstanding parts or vendor actions so customer commitments, approvals, and next steps remained current.

Sales Consultant at Midway Autohaus (2017-06 – 2023-01)

• Guided customers through vehicle selection, product demonstrations, financing conversations, objections, and purchasing decisions using a consultative approach.
• Maintained accurate follow-up, paperwork, and handoffs across sales, finance, and service teams while building long-term customer relationships.
• Translated product features, purchase options, and next steps into clear explanations tailored to each customer's priorities.

Founder & Procurement Operations Lead (Part-Time) at BestEstate LLC / BeeCNC (2025-08 – Present)

• Operate a small part-time venture outside standard work hours; the business does not interfere with availability for full-time employment.
• Coordinate suppliers, quotes, documentation, opportunity tracking, and workflow automation for public-sector product sourcing.
• Built n8n, API, and PostgreSQL workflows to organize vendor data, alerts, follow-up, and repeatable operating steps.

Diploma – Reavis High School

Certificate in Google Cybersecurity Professional Certificate – Google / Coursera (2026-07)