Melanie Cabral

Fashion and retail professional with 4+ years of experience in sales, styling, customer experience, visual merchandising, and relationship-based selling. Proven track record of exceeding sales goals and performing as a top contributor in a fast-paced fashion retail environment. Experienced in personalized styling, visual merchandising, team training, guest relations, and high-volume operations. Passionate about fashion, beauty, art, music, and creative industries.

Sales Associate / Sales Supervisor in Training at STEVE MADDEN (2022-06 – Present)

• Consistently exceed sales goals through personalized styling recommendations, product knowledge, and relationship-based selling.
• Recognized as a top performer at the store, district, and company levels.
• Drive high-volume, high-unit transactions while maintaining a personalized and elevated customer experience.
• Provide knowledgeable product recommendations based on customers' individual needs, preferences, and style.
• Assist management with monthly corporate visual directives and merchandising standards.
• Support onboarding and training of new hires, including company policies, selling structure, best practices, and customer-service expectations.
• Maintain strong awareness of key performance indicators (KPIs) and their impact on individual and store performance.
• Train for supervisory responsibilities while supporting daily store operations, sales performance, and team development.

Server at YARD HOUSE (2025-01 – 2025-07)

• Provided attentive, personalized table service in a high-volume restaurant while maintaining a welcoming and professional guest experience.
• Managed multiple tables and competing priorities during peak service periods while maintaining accuracy and efficiency.
• Used product knowledge to answer guest questions, make recommendations, and support upselling opportunities.
• Processed orders and payments accurately while maintaining strong communication with kitchen and front-of-house team members.
• Resolved guest concerns professionally and communicated with managers to ensure guest satisfaction.

Shift Lead at JERSEY MIKE'S (2024-03 – 2024-12)

• Led daily shift operations while maintaining customer service, food safety, and quality standards.
• Trained new employees on operational procedures, customer service, and workplace expectations.
• Managed cash handling and supported opening and closing responsibilities.
• Maintained efficiency, accuracy, and service quality during high-volume periods.
• Supported team coordination to ensure smooth and consistent daily operations.

Party Host & Performer at LITTLE PRINCESS SPA (2023-01 – 2024-03)

• Created memorable themed experiences for children and families while delivering exceptional customer service.
• Coordinated activities and maintained a fun, organized, and engaging environment during private events.
• Communicated effectively with children, parents, and team members throughout events.
• Adapted to changing customer needs while maintaining a positive and professional experience.

Business & Marketing – BROWARD COLLEGE

High School Diploma – DR. MICHAEL M. KROP SENIOR HIGH SCHOOL