Cayla Dolan
Customer service oriented professional backed by retail experience
About
Customer service oriented professional backed by retail experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.
Experience
Preschool Teacher - KinderCare Learning Center - Charlotte, NC
(2019-11)
Received promotion from Teacher Aide to Preschool Teacher.
- Care for children in a compassionate and professional manner, encourage growth and development of each child, and plan and implement appropriate classroom activities.
- Work in partnership with parents to assess child needs and to set goals.
- Maintain and update data and adhere to performance and licensing standards.
Retail Sales Associate / Cashier / Customer Service - Belk - Charlotte, NC
(2019-03 - 2019-06)
- Provided excellent customer service with active listening to determine customer needs.
- Interacted with customers, sold and upsold merchandise, answered questions regarding products, recommended, selected, and helped locate best product to match customer needs, and handled final sale.
- Operated cash register, scanned merchandise, accepted payments, and ensured accuracy of cash drawer.
- Worked as part of a team and interacted with diverse customers and staff members.
Retail Sales Associate / Customer Service - Party City - Henderson, NV
(2018-08 - 2018-11)
Retail Sales Associate / Customer Service - Dillard's - Henderson, NV
(2016-07 - 2017-08)
Groomer / Cashier / Customer Service - Petco - Henderson, NV
(2014-09 - 2016-07)
Volunteer - Front Desk Administrative Support - Dr. Lesli Eye Care - Berkeley, CA
Volunteered to provide front desk administrative support for 2 years
- Scheduled appointments, entered data into computer, provided appointment reminders, and maintained office cleanliness
Education
Associate of Science Degree - Health Sciences – Medical Administrative Assistant - Ultimate Medical Academy (2026)
Diploma - Medical Administrative Assistant - Ultimate Medical Academy (2025)
