Melissa Pearson

Customer-focused, detail-oriented professional with extensive experience managing office operations and facilities in fast-paced environments. Proven ability to streamline workflows, maintain accurate records, and deliver exceptional customer service. Adept at coordinating schedules, supporting teams, and fostering positive relationships with clients and colleagues.

Committed to creating organized, efficient, and welcoming workspaces. Exceptionally skilled at quickly identifying problems, developing actionable plans, and mobilizing resources to efficiently resolve complex business issues. Proven problem solver!

Office/Facilities Manager at Windemere Real Estate (2019-07 – 2025-09)

Served as the Office Manager for a fast-paced, high-volume real estate brokerage, overseeing the full scope of daily office operations.

• Managing office supply procurement to ensure uninterrupted workflow
• Maintaining the phone system to support reliable internal and external communications
• Serving as the first point of contact for client inquiries
• Directing calls and messages to appropriate agents with professionalism and efficiency
• Developed and maintained structured filing systems to support accurate recordkeeping
• Played a key role in onboarding new agents by setting up email accounts, configuring phone system access, and updating internal rosters

Customer Service at Carson General (2015-11 – 2019-07)

Provided exceptional customer service in a high-volume, fast-paced retail environment.

• Operated point-of-sale systems with accuracy
• Processed cash and electronic transactions and reconciled register totals
• Executed store opening and closing independently
• Delivered dependable customer support by resolving inquiries and managing returns
• Performed bi-weekly freight intake by cross-referencing shipment contents with vendor invoices
• Executed shelf stocking procedures with attention to product placement, rotation, and labeling standards
• Maintained inventory control by coordinating procurement of bakery, deli, and produce items
• Supported merchandising efforts by restocking impulse items and maintaining promotional displays

Customer Service Representative at IQ Credit Union (2013-06 – 2014-08)

Served as a Customer Service Representative responsible for daily branch operations, including opening and closing procedures in strict adherence to security protocols and financial compliance standards.

• Delivered responsive, high-quality service in a fast-paced environment
• Assisted members with account inquiries, transactional support, and financial product education
• Facilitated the opening and closing of accounts
• Managed all aspects of cash handling, including daily balancing of teller drawer and vault
• Oversaw weekly vault cash orders to maintain optimal currency levels
• Issued debit cards and provided member support for activation, replacement, and troubleshooting
• Handled inbound calls with professionalism and efficiency

– Stevenson High School (1998)