Meshayla Rodriguez

Healthcare and enterprise operations leader with a record of improving patient access, workforce performance, operational reliability, and financial outcomes across medical practices and hyperscale multi-site environments. Combines hands-on clinical operations experience supporting physicians, advanced practice providers, nurses, medical assistants, and administrative teams with large-scale people leadership, KPI governance, workflow standardization, and data-driven continuous improvement. Known for translating complex operations into clear systems, accountable teams, measurable outcomes, and a stronger patient and employee experience.

Data Center Infrastructure Operations Manager at Amazon Web Services (AWS) (2023-11 – Present)

• Lead safe, secure restoration of offline compute, storage, and network capacity across a hyperscale, multi-site data center environment; manage 15 technicians at PDX66 and have directed up to 47 builders across five sites and two clusters while sustaining 99.99% uptime and zero SLA breaches during critical capacity delivery.
• Delivered 1,269 EC2 ticket resolutions during the 2025 year-end capacity window—19.17% of PDX West output with 14.05% of its workforce—achieving 74.6 tickets per builder versus the 54.7 regional average and 36.4% higher productivity.
• Reduced mean time to repair 25%, eliminated a 435-item backlog, increased throughput 15.7%, and sustained 26 consecutive weeks at target through real-time prioritization, parts pre-staging, escalation management, and disciplined metric reviews.
• Replaced ambiguous productivity ranges with a targets-based performance framework tied to cluster demand and WBR metrics; established daily direction, accountability, and coaching mechanisms that moved PDX West from recurring misses to consistent performance.
• Built a high-accountability talent pipeline resulting in 16 promotions (13 L2-to-L3 and 3 L3-to-L4); maintained weekly development plans, completed 75+ interviews across 65 hiring loops, served as Hiring Manager for DCO and DCEO roles, and onboarded two data center managers.
• Co-developed Manager University with a global learning partner, defining the technical foundation, reviewing all 10 modules, and delivering four on-camera lessons; the 1.5-hour curriculum is now the global onboarding standard for new DCO managers and holds a 4.4/5 learner rating.

Clinic Manager at Arbor Healthcare for Women

• Directed day-to-day operations for a specialty women's health practice supporting 5 physicians, 3 nurse practitioners, 2 RNs, 12 medical assistants, and 4 administrative team members across high-risk pregnancy, infertility, and procedural care.
• Improved patient satisfaction 55%, patient access 40%, staffing effectiveness 71%, and revenue 35% by redesigning workflows, strengthening accountability, and aligning staffing to demand.
• Reduced turnover and absenteeism 55% and decreased patient wait time 18% through schedule optimization, team development, performance management, and clearer operating standards.
• Increased chart-audit performance 77% and data accuracy 64% through stronger documentation practices, process controls, staff education, and quality monitoring.
• Managed patient flow, scheduling, clinical-administrative coordination, EMR workflows, compliance activities, inventory, staffing, and provider support; assisted operational support for 100+ NovaSure procedures.

Clinic Manager at Tri-Cities Community Health

• Managed operations across two FQHC clinic locations, coordinating frontline teams, patient access, scheduling, compliance, quality measures, and daily service delivery in a high-volume community health environment.
• Supported operational performance in an environment handling approximately 150 incoming calls per day, aligning staffing, scheduling, patient communication, and escalation workflows to access needs.
• Maintained compliance-focused operational processes including inventory and cycle counts, vaccine workflow oversight, WAIIS-related processes, and KPI monitoring.
• Partnered with clinical and administrative stakeholders to improve workflow consistency, patient experience, staff productivity, and execution against organizational performance goals.

Bachelor of Applied Management in Healthcare Administration (2022)