Michael Bernardo

Accomplished Senior Commercial Large Loss Project Manager with 15 years of experience in the restoration industry, including 12 years with the same SERVPRO franchise through two ownership transitions. Proven leader specializing in commercial water, fire, mold, and storm restoration projects valued between $3 million and $5 million. Extensive experience leading emergency response operations, directing multidisciplinary teams of up to 50 technicians, and managing all phases of complex commercial restoration projects from initial loss through final completion.

Highly skilled in collaborating with insurance adjusters, third-party administrators (TPAs), property managers, technical consultants, engineers, building owners, and commercial clients to ensure successful project execution while maintaining safety, quality, profitability, and exceptional customer service. Recognized for operational leadership, technical expertise, and the ability to manage multiple high-value projects simultaneously. Open to nationwide travel for commercial large-loss and catastrophe response assignments.

Senior Large Loss Project Manager | Senior Project Manager | Assistant Operations Manager | Crew Chief | Assurance Chief - SERVPRO - San Diego, California

(2012)

Progressed through multiple leadership positions within the same SERVPRO franchise under two different owners, earning increased responsibility through consistent performance, technical expertise, leadership, and successful delivery of complex commercial restoration projects.

• Managed commercial large-loss restoration projects valued between $3 million and $5 million.
• Directed all phases of emergency mitigation, structural drying, reconstruction coordination, and project closeout for complex commercial losses.
• Led and supervised multidisciplinary teams of up to 40 + technicians, subcontractors, and vendors across multiple concurrent projects.
• Coordinated emergency response operations for commercial, industrial, healthcare, hospitality, education, multifamily, and institutional properties.
• Served as the primary point of contact for insurance adjusters, third-party administrators (TPAs), property managers, technical consultants, engineers, building owners, and commercial clients throughout the restoration process.
• Planned labor, equipment, materials, logistics, and production schedules to ensure projects were completed safely, efficiently, on schedule, and within budget.
• Managed project budgets, documentation, quality control, and customer communications from initial loss through project completion.
• Utilized Xactimate, DASH, MICA, DryBook, Claim Xperience and others to support, project management, drying documentation, operational reporting, and estimating.
• Assisted with daily operations management, workforce planning, production scheduling, equipment allocation, and technician development while serving as Assistant Operations Manager.
• Mentored project managers, Crew Chiefs, and restoration technicians, fostering a culture of accountability, safety, teamwork, and operational excellence.
• Retained through two franchise ownership transitions due to consistent leadership, technical expertise, and successful project execution.
• Ensured compliance with IICRC standards, OSHA regulations, and company operating procedures.

Restoration Technician - Rainbow International, San Diego Water Damage & Remediation Services - San Diego, California

(2012)