Michael Brooks

Medical Support Assistant (MSA) candidate with training in medical administrative procedures and hands-on experience providing first-line contact in supportive patient care, customer service, and daily coordination of services in home-based health care and community settings. Virginia Peninsula Community College Certified Medical Administrative Assistant (CMAA) program graduate with a strong foundation in patient safety and communication. Demonstrated ability to work collaboratively, follow established procedures, maintain confidentiality, and provide respectful, timely service to patients and families ensuring a positive experience.

Seeking a MSA position within the Department of Veterans Affairs (VA).

At-Home Care Attendant - Consumer Direct Care Network of VA

(2021-01)

• Provide patient-centered support within a coordinated care delivery model, assisting with Activities of Daily Living while maintaining dignity, privacy and safety.
• Documents all daily tasks performed to ensure plan-of-care is administered.
• Participate in effective communication with patients, family members and care coordinators to determine the daily needs of the patient, demonstrating compassionate communication.
• Support patient safety standards by following care plans, maintaining confidentiality, and recognizing changes in patient condition.
• Collaborate with care team members to ensure timely and appropriate service delivery.

Full-Time Student - Virginia Peninsula Community College/Virginia Commonwealth University

(2019-08 - 2025-05)

• Completed an Associates Degree of Fine Arts
• Completed an Bachelor's Degree of Humanities & Sciences (English)

Courtesy Clerk - Farm Fresh

(2017-06 - 2019-05)

• Served as first-line contact for customers, providing assistance, answering questions, and directing individuals appropriately.
• Delivered consistent customer service in a high-volume environment requiring accuracy, professionalism, and efficiency.
• Managed transactions and performed administrative-style duties with attention to data accuracy and accountability.
• Worked collaboratively with team members to support daily operations and service standards.

Volunteer - Dreamcatchers Therapeutic Summer Camp

(2016-06 - 2017-10)

• Assisted individuals with disabilities in a therapeutic environment, supporting patient experience, safety, and engagement within the equine therapy setting.
• Communicated respectfully with families, staff, and participants, demonstrating sensitivity and professionalism.
• Followed established safety procedures while assisting with therapeutic activities and facility operations.

Certified Medical Administrative Assistant (CMAA) - Medical Administrative Assistance - Virginia Peninsula Community College (VPCC) (2025-09)

Bachelor's Degree - Humanities and Sciences - Virginia Commonwealth University (VCU) (2025-05)

Associate Degree - Fine Arts - Virginia Peninsula Community College (VPCC) (2022-05)