Rorelie Robles

Medical support and patient-services professional with hospital, outpatient, and community health experience. Skilled in-patient intake, registration and demographic verification, electronic record review, document routing, privacy compliance, and coordination among patients, nurses, and laboratories. Known for accurate data handling, compassionate service, and clear communication with diverse populations in English, Tagalog, and conversational Arabic.

Trained in medical terminology, patient safety, and healthcare privacy requirements.

Phlebotomy Technician - MountainView Regional Medical Center - Las Cruces, NM

(2026-06 - 2026-08)

• Coordinated patient intake and specimen-collection workflow across outpatient clinics, Labor & Delivery, Postpartum, and the ICU.
• Verified patient identifiers and reviewed electronic records and transaction reports to correct data-entry discrepancies and support accurate service delivery.
• Protected confidential patient information by following HIPAA, PHI, and facility privacy procedures.
• Coordinated with patients, nursing staff, and laboratories to resolve workflow barriers and support timely processing.
• Addressed patient questions and service concerns empathy, discretion, and multilingual communication.
• Recorded baseline vital signs, including manual blood pressure measurements, in support of clinical care.

Phlebotomy Student (Clinical Rotation) - Quest Diagnostics - Las Cruces, NM

(2026-03 - 2026-05)

• Managed computerized check-in for 15+ outpatient arrivals per shift; verified registration information and updated demographic and insurance records.
• Sorted, logged, and routed diagnostic paperwork in accordance with compliance requirements to support uninterrupted patient service.
• Completed inventory checks and maintained an organized, privacy-conscious front-office environment.

Healthcare Outreach Volunteer / Clinical Assistant - Community Health Programs - Philippines

(2004)

• Supported patient intake, documentation, and flow for school-based and community immunization clinics serving infants, children, and adults.
• Help establish mobile health services in remote communities, maintaining orderly registration and patient lines in temporary field settings.
• Verified patient identities and medical histories against immunization schedules to support eligibility and age-appropriate services.
• Partnered with nurses and physicians to manage supplies, distribute health education materials, and guide families through check-in.

Barista Team Lead - Raretea / Local Café - Las Cruces, NM

(2021-12 - 2026-09)

• Led daily front-office operations, maintained electronic transaction records, and routed high-volume telephone and in-person inquiries with professional service.
• Built staff schedules and resolved real-time coverage and service issues to maintain efficient operations and customer flow.

Phlebotomy Program Completion Certificate - Doña Ana Community College (DACC) (2026-05)