Michael Chance
DIRECTOR OF OPERATIONS | BUSINESS OPERATIONS LEADER
Hire this person
Send a job offer directly to this candidate
About
Executive operations leader with more than 20 years of experience directing large-scale operations, leading cross-functional teams, managing multimillion-dollar business portfolios, and improving organizational performance across healthcare, consulting, enterprise technology, public safety, and government organizations. Proven success leading multi-site operations, managing budgets, optimizing workforce performance, developing scalable operating procedures, and partnering with executive leadership to drive strategic initiatives. Recognized for building high-performing teams, improving operational efficiency, strengthening customer relationships, and delivering measurable business results in highly regulated environments.
Experience
Account Manager at GardaWorld Security (2025-03 – Present)
Lead operations for one of Hartford HealthCare's largest regional security programs supporting ten hospital campuses while managing business performance, workforce operations, executive stakeholder relationships, and service delivery.
- Direct day-to-day operations supporting 10 hospital locations
- Manage a $4.1 million operating contract
- Lead more than 50 employees, supervisors, and site leadership
- Oversee staffing, scheduling, onboarding, payroll, billing, training, compliance, and operational performance
- Develop operational policies, workforce standards, and performance metrics
- Partner directly with executive healthcare leadership to improve operational effectiveness
- Built and successfully launched the Hartford HealthCare Armed Guard Program from inception
- Drive customer satisfaction while ensuring contractual performance and operational excellence
- Coordinate cross-functional initiatives involving healthcare administrators, clinical leadership, and security personnel
Principal Consultant at The Palten Group (2023-01 – 2025-12)
Provided executive advisory services focused on organizational strategy, operational effectiveness, and business growth for technology companies.
- Improved operational maturity for startup organizations
- Developed scalable operational processes
- Guided executive decision-making
- Led strategic planning initiatives
- Built long-term client relationships
Engagement Manager | Managed Security Services at NCC Group (2018-01 – 2022-12)
Directed business operations supporting enterprise consulting services while leading cross-functional teams, customer success initiatives, operational planning, and revenue-generating programs.
- Managed a business portfolio generating $1.2 million annually
- Led multidisciplinary consulting teams delivering mission-critical services
- Increased recurring revenue through strategic customer engagement
- Developed service delivery processes improving operational efficiency
- Partnered with executive clients across Fortune 500 organizations
- Managed customer escalations and executive communications
- Improved resource utilization and delivery performance
Director, Security & Intelligence at Nuix (2015-01 – 2017-12)
Provided strategic leadership across customer engagement, product strategy, operational planning, and business development initiatives.
- Collaborated with engineering and executive leadership
- Influenced product direction through customer feedback
- Represented company before executive audiences worldwide
- Strengthened strategic customer relationships
Information Protection Manager at Cigna Healthcare (2011-01 – 2015-12)
Managed enterprise operational initiatives supporting investigations, compliance, governance, and business process improvement.
- Led enterprise-wide strategic initiatives
- Managed cross-functional project teams
- Improved operational processes
- Developed organizational policies
- Partnered with executive leadership
- Improved operational efficiencies
Incident Response & Forensic Engineer at CNI – U.S. Food and Drug Administration (2010-01 – 2011-12)
- Managed high-priority operational investigations
- Streamlined operational processes
- Reduced labor costs
- Improved investigative efficiency
Detective at Waterbury Police Department (2002-01 – 2010-12)
Progressive leadership experience managing complex investigations, interagency operations, crisis response, and high-risk incidents while collaborating with federal, state, and local organizations.
Education
Master of Science in National Security – University of New Haven
Bachelor of Science in Business Administration – University of New Haven
