Office Manager/Operations Manager - Laws Reporting Inc. - Denver, CO
(2024-06)
- Streamlined daily operations by identifying process improvement opportunities and implementing efficient workflows.
- Resolved conflicts and optimized customer satisfaction through proactive problem-solving and communication.
- Organized resources, managed schedules, and aligned teams to meet core business objectives and metrics.
- Established clear expectations and mentored team members to achieve individual and collective goals.
Operations Manager - Mag Specialties Inc. - Denver, CO
(2022-05 - 2024-05)
- Developed and executed strategies to improve operational efficiency and employee performance.
- Conducted staff meetings to drive continuous improvement and address operational challenges.
- Recruited, trained, and led high-performing teams while maintaining optimal staffing levels.
- Oversaw financial controls, ensuring accurate tracking of funds and up-to-date records.
- Processed payroll through systems such as QuickBooks and others, ensuring accuracy and compliance.
Customer Service Representative Lead - Nelnet - Denver, CO
(2020-11 - 2022-05)
- Delivered exceptional customer service by resolving inquiries and complaints with professionalism.
- Collaborated across departments to enhance the customer experience and streamline communication.
- Provided training and mentorship to new customer service representatives.
- Utilized CRM systems and order management tools to maintain accurate customer records.
Assistant Manager - Abercrombie & Fitch - Boston, MA
(2014-10 - 2018-01)
- Supervised daily store operations, ensuring exceptional customer service and sales performance.
- Managed employee recruitment, training, and development efforts.
- Implemented inventory controls and promotional strategies to drive revenue growth.
- Conducted regular performance evaluations and provided constructive feedback.
Infantry Squad Leader - United States Marine Corps - Kaneohe, HI
(2010-06 - 2014-07)
- Led and trained a team of Marines in high-pressure environments, ensuring mission success.
- Conducted reconnaissance and gathered critical intelligence for tactical operations.
- Developed and executed mission plans with precision and adaptability.
