Michael P Mann

Reliable and customer-focused professional with extensive experience in delivery operations, team leadership, and independent contracting. Proven ability to manage high-volume workloads, supervise staff, and consistently deliver a positive customer experience. Seeking an entry-level position with growth potential in the cannabis industry.

Independent Contractor - Instacart - South Jersey, NJ

(2019-01)

Full-time independent contractor managing daily route planning, order fulfillment, and customer communication across multiple grocery and retail platforms.

• Maintained consistently high customer satisfaction ratings through attention to order accuracy and timely delivery.
• Self-managed scheduling, mileage tracking, and earnings reporting as a sole proprietor.
• Developed strong time management skills handling high order volumes in a fast-paced, competitive market.

Delivery Driver / Delivery Operations Lead - Papa's Pizza - Turnersville, NJ

(2004-01 - 2024-01)

Managed the delivery driver team at a high-volume pizzeria, overseeing scheduling, performance, and day-to-day operations of the delivery department.

• Ensured accurate, safe, and timely delivery of customer orders while maintaining a positive and professional demeanor.
• Trained and mentored new delivery drivers on safety procedures, customer service standards, and store protocols.
• Performed daily cleaning, restocking, and opening/closing duties as needed.
• Served as the primary point of contact for delivery-related issues, resolving customer concerns quickly and effectively.

General Manager - MJG Technologies - Blackwood, NJ

(2005-08 - 2010-04)

Oversaw all daily operations of an ATF-certified explosives manufacturing facility, ensuring strict compliance with federal safety regulations.

• Managed the safe handling, mixing, storage, shipping, and disposal of hazardous chemical materials.
• Responsible for all hiring, scheduling, and staff management, leading a team in a highly regulated and safety-critical environment.
• Maintained thorough documentation and ensured adherence to all ATF licensing requirements and protocols.