Michael Scott

Partnering with global delivery teams and client stakeholders to translate business needs into successful SaaS implementations 1000+ projects • 4000+ clients onboarded • $40K–$2M scope

PROJECT COORDINATOR - J BLANTON BATHROOMS - CHICAGO IL

(2026-05)

• Project Coordination: Manage residential bathroom remodels from sales handoff through completion, coordinating timelines, scope, materials, installers, and milestones.
• Client & Stakeholder Communication: Serve as primary client contact while aligning sales, installers, suppliers, and internal teams on requirements, updates, and expectations..
• Readiness & Dependency Management: Track documentation, materials, financing, deposits, permits, HOA requirements, and other dependencies to resolve blockers before installation.
• Issue, Risk & Status Management: Identify and escalate project risks, coordinate corrective actions, maintain status dashboards, and communicate impacts and next steps.
• Process Improvement: Built a Base44 tracking app to organize project items, monitor status, and improve visibility into outstanding requirements.
• Tools: ServiceTitan, Google Workspace, Slack, Notion, ChatGPT, and Base44..

PROJECT COORDINATOR - UTAH TECH LABS SOFTWARE DEVELOPMENT

(2025-05 - 2026-04)

• Client Engagement: Led weekly client meetings to gather requirements, provide project status updates, and ensure alignment between business stakeholders and technical teams.
• Business-to-Technical Translation: Converted business needs into clear technical specifications, workflows, and diagrams, enabling development teams to execute with minimal ambiguity.
• Quality & Acceptance Validation: Spearheaded rigorous QA to validate user acceptance criteria — reviewing functional outcomes against requirements, checking payload structure alignment, and confirming readiness prior to client sign-off.
• Technology Advisory: Oversaw API development and system integrations executed by the engineering team — managing scope, tracking endpoint implementation progress, and ensuring deliverables met functional requirements
• Cross-Team Collaboration: Partnered with distributed development overseas teams and sales staff to coordinate technical solutions, resolve blockers, and ensure smooth communication with client stakeholders.
• Agile Project Management: Led multiple concurrent projects in an Agile/Scrum environment, balancing scope, timelines, and deliverables while maintaining transparency with weekly updates.
• Tools used: Jira, Clickup, Figma, Excel, MS Teams, Hubspot, Google Workspace, Notion, Zapier

CLIENT SUCCESS MANAGER / RENEWALS - DOCPATH.COM / SAAS

(2024-08 - 2025-05)

• Effective Communication: Served as the primary customer stakeholder for 60+ US and UK clients, ensuring successful onboarding, implementation, and ongoing platform adoption.
• Delivered tailored solutions: Drove 95% renewal rate valued at between $15,000 – $80,000 USD ensuring long-term revenue stability and high customer retention.
• Project Coordination Support: Provided minor coordination support during implementation cycles — scheduling milestones, tracking status updates, and confirming acceptance criteria before hand-off.
• Cross-Team Collaboration: Assisted in the project management of 20+ SaaS platform migrations, ensuring smooth transitions, stakeholder alignment, and minimal disruption to business operations.
• Leveraged DocPath’s Solutions: Using advanced analytics tools to monitor document performance and provide actionable insights, driving continuous improvement in client communications.
• Tools used: Jira, DocManager, Pipedrive, MS Teams, Hubspot, Google Workspace

ON-BOARDING IMPLEMENTATION COORDINATOR - BANK OF MONTREAL - REMOTE

(2022-09 - 2023-10)

• Strategic Onboarding Leadership: Led large-scale client onboarding during a major acquisition, successfully transitioning 4,000+ end users with minimal disruption.
• Personalized User Engagement: Conducted 1-on-1 sessions using Microsoft Teams for over 1000 users, ensuring effective user training and support throughout the migration & go live process.
• Risk Mitigation and Planning: Played a key role in planning the execution of migrating, identifying and addressing potential risks, contributing to a smooth go-live transition process.
• Documentation Expertise: Created comprehensive training documentation using Microsoft PowerPoint and Adobe Acrobat DC, facilitating user understanding and adoption of unified communications systems.
• Collaborative Integration: Worked closely with IT and cross-functional teams to seamlessly integrate unified communications systems with new infrastructure, ensuring operational efficiency and user satisfaction.
• Tools Used: Clickup, Smartsheet, MS Teams, Google Workspaces

SENIOR PROJECT & IMPLEMENTATION COORDINATOR - DORMAKABA INC - SAO PAULO BR / REMOTE

(2019-06 - 2022-07)

• Implementation & Installation Leadership: Managed up to 100 concurrent SaaS implementation and Lock installation projects valued between $40K and $2M, coordinating schedules, resources, budgets, and delivery milestones.
• End-to-End Project Delivery: Delivered 1,000+ projects end to end, overseeing contractor scheduling, installation coordination, risk management, cost control, and project closeout.
• Client & Stakeholder Management: Managed enterprise client relationships including Hilton and Marriott, setting expectations, handling change orders, and providing project and installation updates to executive stakeholders.
• Contractor Payout Coordination: Supported contractor payout processes by tracking completion milestones, validating deliverables, and coordinating payment documentation.
• On-Time Project Execution: Consistently delivered projects on time and often ahead of schedule through proactive planning, issue resolution, and close coordination with contractors, clients, and internal teams.
• Tools Used: Excel, Smartsheet, MS Dynamics

IT PROJECT COORDINATOR - TELUS BUSINESS SOLUTIONS - MONTREAL QC / REMOTE

(2017-07 - 2019-06)

• Network Deployment Leadership: Managed fiber network deployment projects for the Canadian Government and Military, coordinating timelines, field activities, and project requirements to support successful delivery.
• Client & Project Coordination: Served as a primary liaison between clients, internal teams, and field partners, providing updates, gathering feedback, and resolving issues throughout the project lifecycle.
• Vendor & Site Coordination: Coordinated vendors, Engineers with site surveys, and building permit collection, helping keep projects on track and ensuring requirements were met before installation and deployment.
• Bid & Design Support: Worked closely with design engineers to prepare quote responses and project documentation aligned with client requirements and bid expectations.
• Telecom Migration Coordination: Coordinated with telecom providers on network migrations, cutovers, and disconnects, minimizing service disruptions and validating smooth go-live execution.
• Tools Used: Jira, Smartsheet, MS Teams

two-year diploma - COMPUTER SYSTEMS TECHNICIAN - SOFTWARE SUPPORT - Mohawk College Hamilton ON