Michell Hernandez

Detail-oriented Human Resources Assistant provides comprehensive clerical and technical support to the HR department. Facilitates pre-employment, staffing, and onboarding processes while resolving issues to align with company objectives. Maintains confidentiality and exercises discretion in handling sensitive information.

Human Resources Assistant - Bluestreak LLC - Kendall, FL

(2025-08 - 2026-06)

• Coordinated employee onboarding procedures to streamline transitions for new hires.
• Supported recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks to ensure timely placements.
• Collaborated with management to improve HR processes and enhance employee engagement.
• Facilitated conflict resolution processes between employees and management to promote a positive work environment.
• Created, organized, and maintained employee personnel files to keep sensitive data secure.

Remote Underwriting Support Specialist - We Insure Group - Jacksonville, FL

(2022-04 - 2025-07)

• Reviewed insurance applications for accuracy and completeness, ensuring adherence to underwriting guidelines and minimizing processing delays.
• Clarified client information and gathered documentation, expediting application processing and enhancing client satisfaction.
• Processed policy renewals and endorsements efficiently.
• Utilized underwriting software to track submissions and provide timely status updates to clients, improving communication and transparency.
• Executed data entry tasks accurately to maintain organized records. Proficient in Microsoft, Excel, Teams, Etc.

Customer Service Representative - Allstate - Miami, FL

(2015-02 - 2022-03)

• Addressed customer inquiries and delivered accurate information about products and services.
• Resolved policy inquiries and processed claims, enhancing customer satisfaction.
• Managed customer accounts through CRM software, ensuring accurate support tracking.
• Participated in team meetings to identify and implement effective service delivery strategies.

Certificate of Technical Studies - Technology Management - Homestead Senior Highschool (2014-06)