Michelle Branch

Detail-oriented operations professional with 15+ years of experience in documentation review, data processing, e-commerce fulfillment, inventory management, quality assurance, and field operations. Experienced managing high-volume information, verifying data accuracy, identifying discrepancies, maintaining confidential records, and coordinating multiple deadlines. Proficient in Microsoft Office, Google Workspace, applicant tracking systems, web-based reporting platforms, document management, online research, and data entry.

Highly organized and accustomed to working independently while maintaining accuracy, productivity, and quality standards.

E-Commerce Fulfillment & Operations | Owner at Southern Queen Creations LLC (2018-01 – Present)

• Manage end-to-end order fulfillment across multiple e-commerce storefronts, including order processing, picking, packing, labeling, and shipment preparation.
• Receive incoming inventory, verify quantities and product accuracy, and identify damaged or incorrect merchandise.
• Organize and maintain product inventory to support accurate and efficient order fulfillment.
• Generate shipping labels, verify order details, and prepare packages for carrier pickup and drop-off.
• Track open orders, shipping deadlines, and shipment status to maintain timely fulfillment.
• Resolve order, inventory, and shipping discrepancies while maintaining accurate electronic records.
• Coordinate regular carrier drop-offs and monitor shipment tracking through delivery.
• Manage multiple orders and priorities simultaneously while maintaining accuracy and customer service standards.

Field Training & Quality Associate at Winston Retail Solutions (2013-01 – Present)

• Review high-volume reports, documentation, and photographs for accuracy, completeness, and compliance with client requirements.
• Verify data accuracy and identify discrepancies before project completion.
• Process documentation according to established quality standards and written procedures.
• Maintain accurate electronic records and document quality findings.
• Prepare detailed written feedback to improve reporting accuracy and operational consistency.
• Monitor web-based reporting systems and resolve documentation issues.
• Collaborate with account management teams to maintain quality standards across multiple national retail accounts.
• Support quality assurance initiatives through coaching, documentation review, and process improvement.

Recruiting Operations Coordinator at Winston Retail Solutions (2021-01 – 2024-12)

• Maintained confidential recruiting records, onboarding documentation, and electronic personnel files.
• Processed applicant information using multiple applicant tracking systems, including iCIMS and Fountain.
• Verified documentation for completeness, accuracy, and compliance with company procedures.
• Updated candidate records while maintaining strict confidentiality and data integrity.
• Generated recruiting reports and monitored hiring metrics across multiple markets.
• Coordinated onboarding documentation and hiring workflows while managing competing priorities.
• Achieved an 87% candidate retention rate.

Merchandising & Operations Coordinator at Winston Retail Solutions (2009-01 – Present)

• Collected, entered, verified, and maintained project data using web-based reporting systems.
• Prepared detailed reports and supporting documentation for client review.
• Maintained accurate electronic records while managing multiple projects and deadlines.
• Reviewed inventory information and documented project findings according to client specifications.
• Followed standardized procedures to ensure documentation accuracy and quality compliance.
• Completed assignments independently while consistently meeting productivity and quality expectations.
• Communicated findings with retail leadership and internal operations teams.

Bachelor of Arts in History – University of North Carolina at Chapel Hill (1997-01 – 2001-01)