Michelle Downing

Customer-focused retail and healthcare professional with experience leading sales teams, delivering exceptional service, and coordinating patient appointments and insurance. Skilled in team coaching, sales transactions, scheduling, and store operations.

Supervisor - Bath And Body Works - Hampton Virginia

(2024-05)

• Coached and mentored sales associates to strengthen performance and customer service
• Drove sales by identifying opportunities, supporting loyalty sign-ups, and pursuing store goals
• Maintained organized store operations, handled phone inquiries and drawer counts, and provided team feedback

Patient Care Coordinator - Pivot Physical Therapy - Newport News Va

(2023-07 - 2024-05)

• Created patient charts, scheduled appointments, verified insurance, and collected copays
• Supported a positive patient experience through attentive, customer-focused service
• Coordinated administrative tasks to keep patient visits organized and efficient

Sales Associates - Bath And Body Works - Hampton, Virginia

(2022-08 - 2023-10)

• Supported customers with product selection and sales transactions at Bath And Body Works
• Organized merchandise and maintained an orderly sales floor
• Contributed to a welcoming customer experience and store operations

Volunteer - museum

• Volunteered at a museum, engaging with children and supporting a positive visitor experience

Kecoughtan High School (2019 - 2022)

Tidewater Medical School (2022-10 - 2023-02)