Krissan Roberts

Motivated and adaptable customer service professional with 3+ years of retail, hospitality, and sales experience. Skilled at building rapport with customers, driving sales, and supporting team success in fast-paced environments. Recognized for strong communication, leadership potential, and the ability to learn quickly.

Currently pursuing a B.A. in Psychology at Montclair State University with a 3.9 GPA and multiple academic honors. Seeking opportunities to leverage customer-facing expertise and problem-solving skills in roles with growth potential.

Retail Sales Associate at Sunglass Hut (2024-02 – Present)

• Delivered personalized product recommendations, improving customer satisfaction and repeat business.
• Consistently met daily sales goals through upselling and product knowledge.
• Organized displays to drive sales and improve store presentation.
• Operated POS system with 100% accuracy, handling cash and credit transactions.

Spa Receptionist at Hand & Stone Massage and Facial Spa (2025-06 – 2026-07)

• Greeted clients and created a welcoming, professional front desk experience.
• Scheduled, confirmed, and managed appointments using spa scheduling software.
• Answered phone calls and assisted clients with questions regarding services, memberships, and promotions.
• Processed client check-ins, check-outs, payments, gift cards, and retail product purchases.
• Promoted spa memberships, service enhancements, and retail products to support sales goals.
• Coordinated daily schedules with massage therapists and estheticians to ensure efficient operations.
• Resolved customer concerns promptly while maintaining a high level of client satisfaction.
• Performed opening and closing procedures, including cash handling, inventory support, and front desk organization.

Hostess at Applebee's (2024-05 – 2025-01)

• Greeted and seated guests while managing wait times to ensure smooth service flow.
• Resolved customer concerns quickly and professionally, enhancing guest experience.
• Supported restaurant operations by performing opening/closing duties and side work.

Retail Sales Associate at Showcase (2023-08 – 2024-01)

• Managed store opening/closing, cash handling, and deposit logs.
• Provided product demonstrations to increase sales and customer engagement.
• Maintained store cleanliness and safety standards.

Retail Sales Associate at Tilly's (2022-07 – 2023-08)

• Processed returns and exchanges while ensuring customer satisfaction.
• Trained in merchandising and inventory replenishment to maintain organized store flow.
• Built rapport with customers, contributing to consistent sales growth.

Brand Ambassador (Seasonal) at Abercrombie & Fitch (2021-09 – 2022-02)

• Assisted customers in locating and purchasing products.
• Supported sales floor operations and merchandise restocking.

Bachelor of Arts in Psychology – Montclair State University (2023)

High School Diploma – International High School (2023)