Michelle Macca

Accomplished retail management professional with 8+ years of specialty retail experience and a strong background leading teams, driving sales, developing talent, and delivering elevated customer experiences. Experienced across Victoria's Secret, ALDO, and Bath & Body Works, with expertise spanning intimate apparel, fashion, beauty, footwear, and lifestyle retail. Proven ability to lead high-performing teams, execute brand standards, analyze business performance, and create a customer-first culture.

Holds a Bachelor's Degree in Management and brings a strategic, people-first approach to retail leadership.

Store Manager - VICTORIA'S SECRET - Pembroke Lakes, FL

(2024-01)

• Lead daily operations of a specialty intimate-apparel retail environment while delivering an elevated, customer-focused experience aligned with Victoria's Secret brand standards.
• Drive sales performance by translating company goals and key performance indicators into clear expectations, actionable strategies, and daily team priorities.
• Recruit, onboard, coach, and develop associates and leaders to build a high-performing team and strengthen internal talent.
• Analyze sales trends, productivity, conversion, average transaction value, and other business metrics to identify opportunities and improve results.
• Create a culture of accountability, recognition, and continuous development through consistent coaching and performance feedback.
• Partner with leadership to execute product launches, seasonal initiatives, promotions, visual merchandising, and brand standards.
• Oversee staffing, scheduling, payroll, inventory, shipment processing, replenishment, and operational routines to maximize efficiency and sales readiness.

Store Manager - ALDO - South Florida, FL

(2020-01 - 2024-12)

Managed and supported operations across multiple ALDO locations, including Sawgrass Mills Mall, Fort Lauderdale, Wellington, and Boca Raton, with responsibility for sales, service, team performance, and operational execution.

• Created a customer-focused selling culture through coaching, role-playing, product knowledge development, and consistent performance feedback.
• Analyzed sales results and individual performance to develop targeted action plans and improve team productivity across locations.
• Recruited, trained, and developed associates while identifying and preparing high-potential employees for increased responsibility.
• Executed visual merchandising and product presentation standards to create engaging and commercially effective shopping environments.
• Managed inventory, shipment processing, replenishment, store organization, and loss-prevention procedures.
• Adapted leadership strategies to the needs of different store teams and markets while maintaining consistent brand standards and performance expectations.

Store Manager - BATH & BODY WORKS - Fort Lauderdale, FL

(2018-01 - 2019-12)

• Directed store operations with responsibility for sales performance, customer experience, staffing, inventory, and team development.
• Led and motivated a sales-focused team through daily coaching, goal setting, recognition, and performance management.
• Developed strategies to maximize sales opportunities during seasonal periods, product launches, promotional events, and peak traffic periods.
• Monitored business performance and used sales and productivity metrics to identify opportunities and improve store results.
• Recruited and developed talent while building a strong pipeline of associates and future leaders.
• Ensured visual merchandising, product presentation, replenishment, and promotional execution consistently reflected brand standards.

Bachelor's Degree - Management - [College / University Name]