Sr Customer Success Manager at Docusketch (2023-01 – Present)
- Strengthened client relationships, resulting in improved long-term retention and satisfaction.
- Acted as the primary contact for client concerns, contract updates, and renewals.
- Conducted weekly estimating meetings to enhance project accuracy and communication.
- Delivered onsite product training while providing expertise in restoration and reconstruction processes.
- Established partnerships with subcontractors and vendors to expand operational capabilities.
- Supported enterprise account growth through collaboration with technical stakeholders and developers, facilitating alignment on project objectives.
- Represented company at annual trade shows and speaking engagements for franchise partners.
- Utilized consultative sales strategies to drive client engagement, promote training services, estimating solutions, and instant sketch orders.
Rare Disease Account Specialist at Recordati Rare Diseases/IAC (2021-07 – 2023-01)
- Collaborated with regional sales manager to develop territory growth strategies, increasing disease-state awareness among healthcare providers.
- Conducted presentations and educational sessions for healthcare professionals and medical staff, promoting key insights.
- Established and nurtured relationships with physicians, pharmacies, and medical centers to drive engagement.
- Leveraged company resources to enhance account engagement and drive sales effectiveness.
- Maintained expertise in patient-related services, guiding healthcare providers on available support solutions.
- Managed sales activity documentation and compliance reporting, ensuring adherence to regulatory standards.
AEC Account Manager at Total CAD Systems/Graitec (2015-11 – 2021-01)
- Cultivated long-term relationships with key executives, resulting in improved client retention.
- Built pipeline of potential business through prospecting and outbound campaigns, increasing lead generation.
- Executed high volume of outbound calls to identify customer needs and propose tailored solutions.
- Generated quotes and proposals, followed up, and closed business to meet sales targets.
- Maintained expertise in Autodesk software products to provide informed recommendations.
- Enhanced client loyalty through consultative selling and proactive relationship management.
- Scheduled and attended in-person meetings and presentations to elevate industry presence.
- Conducted onsite quarterly reviews to assess satisfaction and identify growth opportunities.
Senior Strategic Licensing Manager at ASCAP (2011-06 – 2015-11)
- Exceeded team sales goals by 15-20% in one year through targeted sales strategies.
- Surpassed monthly sales quotas by actively pursuing leads and expanding prospect list.
- Augmented sales volume by acquiring new accounts monthly, expanding market share.
- Managed portfolio of 2,500 accounts generating $500,000 in annual sales with consistent revenue growth.
- Oversaw sales forecasting, goal setting, and performance reporting to enhance strategic planning.
- Engaged new and existing customers through sales calls, promoting products and services to drive new business growth.
- Ensured timely delivery of solutions aligned with customer needs, boosting client satisfaction.
- Explained product features to regular and prospective customers, increasing product adoption.
