Michelle Washington

Processed customer transactions efficiently and accurately. Assisted customers with product inquiries and selections. Maintained cleanliness and organization of checkout area.

Cashier at Circle K Gas Station (2016-12 – 2018-11)

• Processed customer transactions efficiently and accurately.
• Assisted customers with product inquiries and selections.
• Maintained cleanliness and organization of checkout area.
• Collaborated with team members to ensure smooth operations.

Pilot catastrophe at Claim adjuster (2011-08 – 2014-08)

• Conducted pre-flight inspections to ensure aircraft safety and compliance.
• Operated various aircraft types under diverse weather conditions and environments.
• Communicated effectively with air traffic control during all phases of flight.
• Collaborated with crew members to execute standard operating procedures efficiently.
• Managed navigation systems to maintain accurate flight paths and schedules.
• Documented flight logs and maintenance reports for regulatory compliance.
• Reported maintenance issues discovered during pre-flight checks or while in flight to ground staff.
• Conducted pre-flight inspections of aircrafts' engines, fuel systems, instruments and other critical components.

Customer Service Representative at Verizon (2007-03 – 2010-08)

• Assisted customers with billing inquiries and service-related questions.
• Resolved customer complaints through effective communication and problem-solving skills.
• Provided technical support for cable and internet service issues.
• Collaborated with team members to enhance overall customer satisfaction.
• Managed high call volumes while maintaining a professional demeanor.
• Educated customers about new products and services available from the company.

Customer Service Representative at Comcast (2005-08 – 2007-01)

• Assisted customers with billing inquiries and service-related questions.
• Resolved customer complaints through effective communication and problem-solving skills.
• Provided technical support for cable and internet service issues.
• Collaborated with team members to enhance overall customer satisfaction.
• Managed high call volumes while maintaining a professional demeanor.
• Answered customer inquiries and provided accurate information regarding products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

– Vigor High School