Miguel Pagan

Hospitality engineering leader with 15 years of experience across luxury and full-service hotels, directing facilities operations, union teams, regulatory compliance, and complex renovations.

Experience overseeing approximately $3M in capital projects and a $1.5M departmental operating budget, leading teams of up to 19 union employees, and supporting property-wide modernization in hotels of up to 800 rooms. Bilingual in English and Spanish.

Director of Engineering/Security & IT at PUBLIC HOTEL NEW YORK (2025-05 – Present)

Led Engineering/Security & IT operations for a luxury lifestyle hotel, overseeing infrastructure, building maintenance, capital improvements, and regulatory compliance.

• Oversaw approximately $3M in capital improvements and managed an approximately $1.5M departmental operating budget, including procurement, vendor contracts, and expense controls.
• Coordinated a $470K service elevator modernization project and elevator/escalator maintenance, testing, and regulatory compliance.
• Directed engineering response and restoration coordination following major water damage affecting critical building systems; worked with contractors, insurance representatives, and specialized vendors.
• Coordinated fire alarm restoration, HVAC and building automation repairs, preventive maintenance, and temporary certificate of occupancy compliance activities.
• Supported lobby and restaurant renovations, guest room restoration, lighting upgrades, flooring work, and seasonal rooftop activations while maintaining hotel operations.
• Participated in the WEHO construction project, collaborating with project stakeholders on engineering coordination and construction-related requirements.
• Partnered with ownership, corporate executives, consultants, and contractors on capital priorities, infrastructure risks, project scopes, and operational readiness.

Director of Engineering & Security at ACE HOTEL BROOKLYN (2023-06 – 2025-05)

Directed engineering, maintenance, renovation, and capital operations for a 14-story, 286-room luxury hotel; led eight union employees.

• Oversaw $750K in capital expenditures across Engineering, Security, and IT and managed departmental operating budgets and procurement.
• Led a comprehensive commercial kitchen renovation, coordinating budgeting, contractors, MEP work, equipment installation, and regulatory requirements.
• Directed ballroom flooring replacement, preventive maintenance programs, and vendor performance.
• Developed eight Security SOPs and implemented inventory controls to strengthen accountability and operational consistency.

Chief Engineer at THE DOMINICK HOTEL (2022-10 – 2023-06)

Oversaw engineering operations for a 46-story, 396-room hotel and managed a team of 12 union employees.

• Oversaw $1M in capital improvement projects across Engineering, Front Office, Food & Beverage, and IT (amount to verify).
• Coordinated electronic lock modernization across 396 guest rooms, including RFID hardware installation and programming.
• Led in-house luxury spa improvements and guest room refurbishment; implemented preventive maintenance strategies.

Chief Engineer, Park Lane at HIGHGATE

Dates within Sep 2015 – Oct 2022

• Led engineering operations for a 610-room full-service hotel and managed 19 union employees, including scheduling, payroll, and Local 6 contract responsibilities.
• Helped complete the final 40% of a property-wide renovation covering guest rooms, lobby, and rooftop bar, coordinating contractors and inspections.
• Managed operating budgets, P&L reviews, procurement, and expense controls; recognized as Manager of the Quarter, Q1 2021.

Assistant Director of Engineering, Crowne Plaza Times Square at HIGHGATE

Dates within Sep 2015 – Oct 2022

• Managed engineering activities at an 860,000-square-foot, 795-room hotel with six floors of commercial space and 25,000 square feet of meeting facilities.
• Coordinated installation of 800 headboards, 500 bathtub reglazing projects, 800 countertops, and a 795-room lighting retrofit.
• Directed a 25,000-square-foot meeting-space flooring renovation and other guest-facing improvements.

Engineering Manager, St. Regis at MARRIOTT INTERNATIONAL

Dates within Jul 2011 – Sep 2015

• Helped deliver property-wide retrofit work for a five-star, 300-room hotel, including back-of-house, bar, and restaurant improvements.
• Managed kitchen and guest bathroom renovation activities, project schedules, purchasing, and engineering inventory.

Engineering Manager, Westin Grand Central at MARRIOTT INTERNATIONAL

Dates within Jul 2011 – Sep 2015

• Promoted from Engineering Coordinator to Engineering Manager within the first year.
• Co-led improvements for a 785,000-square-foot, 800-room hotel, including 1,600 window installations, entry systems, and guest room refurbishments.
• Conducted safety training aligned with NYC regulations and company standards.

Heating, Air Conditioning, Ventilation & Refrigeration Maintenance – APEX Technical School (2016 – 2016)