Mikaela Hudson

ServSafe-certified hospitality professional with nearly 10 years of experience delivering exceptional guest experiences in high-volume restaurant environments. Recognized for training more than 100 employees, consistently leading sales performance, and serving as the trusted shift leader teammates rely on for guidance and operational support. Passionate about creating memorable guest experiences while building strong, high-performing teams.

Server Assistant at Acqua Alta Ristorante (2025-11 – 2026-03)

• Supported front-of-house operations in a fast-paced upscale Italian restaurant while maintaining fine dining service standards.
• Assisted with food and beverage delivery, table maintenance, and guest requests to ensure seamless service.
• Helped maximize table turnover and seating efficiency by anticipating guest needs and preparing dining areas quickly and accurately.

Server • Team Lead • Trainer at Metro Diner (2016-06 – 2025-11)

• Trained and mentored 100+ new front-of-house employees on service standards, POS systems, menu knowledge, and guest engagement.
• Served as the designated Team Lead, providing daily guidance and operational support for teams of 3–6 employees each shift.
• Managed 5–6 table sections while delivering attentive, personalized service in a high-volume restaurant environment.
• Regularly served approximately 150 guests during busy shifts while maintaining speed, accuracy, and exceptional customer service.
• Consistently ranked among the restaurant's top overall sales performers by successfully upselling specials, beverages, desserts, and premium add-ons.
• Recognized as Employee of the Month for outstanding leadership, guest satisfaction, teamwork, and sales performance.
• Served as the primary resource for POS troubleshooting, guest accommodations, and daily operational questions, earning the trust of both management and teammates.
• Successfully resolved guest concerns with professionalism, turning challenging situations into positive dining experiences that encouraged repeat business.

Server at The Burger Grill (2019-01 – 2020-01)

• Delivered friendly, efficient service in a high-volume casual dining environment.
• Managed multiple tables while coordinating with kitchen staff to ensure timely, accurate food delivery.
• Supported hosting, food running, and bussing responsibilities during peak business periods to keep operations running efficiently.

Cocktail Server at The Canopy at The Birchwood (2018-01 – 2019-01)

• Delivered upscale cocktail service in a high-volume rooftop lounge known for exceptional guest experiences.
• Increased beverage sales through knowledgeable recommendations of premium spirits, wines, and signature cocktails.
• Collaborated closely with bartenders and security to maintain efficient service and a safe, welcoming atmosphere during high-volume events.

Carpenter / Restoration Technician at Professional Restoration Services of Tampa Bay (2018-10 – 2020-12)

• Worked directly with homeowners in occupied residences, building trust through professional communication, reliability, and exceptional customer service.
• Coordinated with technicians and project managers to complete multiple restoration projects on schedule while adapting to changing priorities and deadlines.
• Demonstrated strong problem-solving skills by assessing on-site challenges and implementing effective solutions without compromising quality or safety.
• Maintained meticulous attention to detail while working in high-value residential environments where professionalism and respect for clients' property were essential.
• Thrived in physically demanding conditions that required stamina, teamwork, time management, and the ability to remain productive under pressure.
• Consistently represented the company with professionalism, earning client confidence through dependable work and clear communication.

Associate of Arts in A.A. – St. Petersburg College (2018)