Mike Heil

Results-driven Senior Project Manager with 20+ years of experience leading complex software delivery, IT infrastructure, and systems integration initiatives across healthcare, e-commerce, finance, and logistics sectors. Proven ability to manage cross-functional teams, vendor relationships, and multi-million-dollar programs using Waterfall, Agile, and hybrid methodologies. Skilled communicator who translates technical complexity for C-level stakeholders and drives on-time, on-budget delivery.

Career Ownership Coach™ / Business Owner at The Entrepreneur's Source® (2025-08 – Present)

• Launched and operate an independent coaching practice affiliated with The Entrepreneur's Source®, guiding mid-career professionals through a structured Discovery Process to explore franchise and business ownership as an alternative to traditional employment.
• Coach clients through ILWE goal-setting framework (Income, Lifestyle, Wealth, Equity) and proprietary assessment tools including TTI DISC and Driving Forces to align business opportunities with personal values and long-term objectives.
• Conduct prospecting, pipeline development, and client engagement across veteran, technology, finance, and corporate professional communities via LinkedIn and referral networks.
• Build and manage full business operations independently: client scheduling, content marketing, social media strategy, and ongoing professional development.

Senior Project Manager at Rentokil North America (2018-10 – 2025-04)

• Led enterprise-wide telephony upgrade and migration program, delivering 2 Cisco Telephony Application Suite upgrades on time and on budget.
• Directed full transition of all sales offices to a new Cisco Telephony platform and into 2 new Rentokil data centers, coordinating across multiple vendors and internal stakeholders.
• Managed a complex Network Remediation and Integration project across all sales sites, enforcing Rentokil network and security standards including Two-Factor Authentication (2FA) for VPN access.
• Drove multiple Business Intelligence initiatives to enhance Marketing Reporting capabilities and integrate acquired companies' legacy customer management databases into the Rentokil enterprise database.
• Oversaw cross-functional teams through requirements gathering, vendor coordination, testing, and go-live confirmation for all project workstreams.

Senior B2B Integration Project Manager at VWR International (2017-12 – 2018-10)

• Managed a high-volume portfolio of complex B2B e-Procurement integration projects simultaneously, completing 40+ integrations while maintaining up to 20 concurrent smaller projects.
• Gathered customer requirements, led cross-functional project teams, and validated implementations to ensure seamless connectivity and business continuity.
• Drove internal process improvement and application enhancement projects alongside customer-facing delivery work.

Senior Engagement Manager at Change HealthCare (2015-01 – 2017-08)

• Led implementation of Change HealthCare software solutions from kickoff through go-live, maintaining full control over project schedule, budget, and risk.
• Proactively identified and communicated project risks with actionable mitigation recommendations, preserving schedule integrity across multiple engagements.
• Tracked project forecast and actuals using Clarity, ensuring financial transparency and accountability.
• Supervised and mentored junior project managers, contributing to both project performance and individual career development.

IT Director / Engagement Manager at Object Builders, Inc. (2013-10 – 2015-01)

• Managed a team of 8 on- and offshore technical resources through full SDLC for multiple business application projects.
• Served as the primary day-to-day client interface, building strong relationships that led to upsell opportunities for new products and services.
• Developed detailed project time and cost estimates; delivered projects on time, enabling continued client confidence and expansion.

IT Director at Evans Network of Companies (2011-05 – 2013-10)

• Oversaw strategic technology decisions, investments, and governance for company infrastructure and software across 500+ users.
• Implemented a formal PMO and SDLC framework in collaboration with external vendors, reducing system crashes from 5 per day to 1 every 3 months — a 98%+ improvement in system stability.
• Managed communications infrastructure, computer room operations, and helpdesk support organizationwide.
• Directed infrastructure and network upgrade projects aligned to evolving business requirements, plus Disaster Recovery testing programs.

Senior Project Manager at eBay / GSI eCommerce (2009-04 – 2011-05)

• Served as Engagement Manager for Toys R Us Canada, managing a full program of eCommerce platform upgrades and customizations.
• Successfully delivered the re-launch of the Toys R Us Canada eCommerce site — the first GSI Commerce client to go live on a new proprietary platform release — meeting all defined KPIs.

Senior Project Manager at Fiserv Automotive Solutions (2007-04 – 2009-04)

• Led company-wide automation of the auto loan application process for major car dealerships, applying Agile methodology throughout the development lifecycle.
• Directed system development and complete rewrite of Fiserv's Automotive Loan Origination system, improving quality and maintainability.
• Implemented Quality Center enterprise software testing automation, elevating QA standards across the organization.

Senior Project Manager at PSC Info Group

IT Director at Pindar Set, Inc.

Senior IT Manager at Accenture Consulting

Senior Computer Programmer at Bell Atlantic Directory Graphics

Senior Computer Programmer at Broadcast Advertiser Reports

B.S. in Computer Science – Millersville University (1985-08)