Mindy Cunningham
Customer Service Specialist with 20+ years of experience in healthcare, insurance, hospitality, and virtual support
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About
Dedicated Customer Service Specialist with 20+ years of experience delivering high-quality service across healthcare, insurance, hospitality, and virtual support environments. Strong background in high-volume call center operations, member support, benefits communication, CRM documentation, conflict resolution, and compliance. Certified in Professional Communication through Southwest Airlines and recognized for empathy, accuracy, and excellent customer experience delivery.
Currently serving as a Contact Center Representative at All Web Leads (AWL), supporting consumers seeking licensed insurance assistance.
Experience
Contact Center Representative at All Web Leads (AWL) (2025-07 – Present)
- Handle high-volume inbound and outbound consumer calls, gathering and verifying qualifying information to match individuals with licensed insurance agents.
- Provide clear, accurate policy and product information while maintaining compliance with federal and state insurance regulations.
- Utilize AWL systems to document call outcomes, maintain quality standards, and support lead accuracy for partner agencies.
- Demonstrate strong active listening, rapport building, and needs assessment to ensure consumers are routed appropriately.
- Adapt quickly to changing scripts, workflows, and performance metrics in a fast-paced remote environment.
Virtual Client Support Specialist at Dynata Global (2023 – 2025-07)
- Managed outbound and follow-up client calls providing survey and account support.
- Documented interactions in CRM systems while maintaining strict quality and performance metrics.
- Ensured compliance with research, privacy, and data-handling standards.
- Adapted to new systems and workflows to maintain productivity and accuracy.
Owner & Designer at Lit'l Texas Gal Quilting Co. (2008 – 2019)
- Built and managed a successful custom quilting business with strong repeat clientele.
- Delivered personalized consultations, custom designs, and exceptional customer service.
- Maintained detailed records, invoices, scheduling, and quality standards.
- Oversaw marketing, budgeting, project management, and inventory control.
Concierge & Front Desk Representative at San Luis Resort (2001 – 2003)
- Assisted guests with hospitality services in a high-volume environment.
- Coordinated interdepartmentally for service resolution and guest satisfaction.
- Recognized for professionalism, timely problem solving, and friendly service.
Education
Healthcare Administration – Southern New Hampshire University
