Mindy Gallatti

Provided excellent service and recommendations for clients interested in keeping their vehicles long term or evaluated more appropriate options. Managed loan car paperwork and cashiered as a seamless process.

Service Advisor - Davenport Motor Company - Dallas, TX

(2005-08 - 2013-06)

Provided excellent service and recommendations for clients interested in keeping their vehicles long term or evaluated more appropriate options. Managed loan car paperwork and cashiered as a seamless process.

• Built valuable relationships and reputation. Business grew and expanded from 2 service technicians to needing 4 technicians.
• Customer service and exceeding their expectations were skills constantly maintained. Computer, telephone and daily cash reports were managed exceptionally.

Service Advisor / New Business Development - Nissan - McKinney, TX

(2009-01 - 2010-12)

Captured/retained new business customers and facilitated scheduling maintenance & repairs.

• Surpassed district customer service via in-house and national surveys.

Assistant Service Manager - Park Place Lexus - Plano, TX

(2003-01 - 2005-12)

Trained and became Senior Certified while exceeding client expectations.

• Maintained strong knowledge of warranty and policy guidelines, while advising on needed repairs and maintenance.
• Achieved excellent client base growth and preservation.

Assistant Service Manager - McDavid Lincoln Mercury

(2002-01 - 2003-12)

Greeted clients, comprehended their concerns, and recommended suitable maintenance.

• Followed up after technician completed inspection report and oversaw repairs until final delivery.
• Sent survey letters and telephoned clients to ensure complete satisfaction.

Assistant Service Manager - Brooks Chevrolet

(2000-01 - 2002-12)

Welcomed clients and realized concerns, while advising on proper maintenance.

• Supervised lube rack and booked labor times to close and print tickets for the cashiers.

Tarrant County Junior College (1989-01 - 1989-12)