Miracle Harmon

Detail-oriented and highly organized professional with 10 years of experience supporting administrative functions and ensuring smooth office operations. Proficient in handling scheduling, correspondence, office supplies management, and data entry. Adept at multitasking in fast-paced environments, managing calendars, and maintaining efficient filing systems.

Strong interpersonal and communication skills with a proven ability to work collaboratively with diverse teams and provide excellent customer service.

ACCOUNTANT at Bayside Auto Group (2023-07 – Present)

• Collaborate with legal, finance, and sales departments to facilitate smooth and efficient deal closures.
• Collaborated with team members to create a welcoming environment and ensure smooth operations, contributing to overall business success.
• Communicate with clients, vendors, and internal teams to resolve any issues or discrepancies in the settlement process.
• Delivered exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive experience for all clients. Provided timely and accurate information regarding products, services, and policies to enhance customer understanding and engagement.
• Ensure compliance with internal controls, company policies, and relevant industry regulations.
• Ensure timely processing of title paperwork to meet deadlines and prevent delays in the sales process.
• Maintain accurate and up-to-date records of all title-related documents and transactions.
• Maintain and update detailed records of all transactions, ensuring proper documentation and timely filing.
• Manage title transfers, ensuring all required documents are submitted correctly and in a timely manner.
• Monitor and track pending settlements to ensure all deadlines are met and issues are promptly addressed.
• Prepare and generate reports related to deal settlements, account balances, and financial discrepancies.
• Prepare and verify title reports, ensuring compliance with legal and state regulations.
• Process payments and settlements for completed transactions in a timely and accurate manner.
• Provide exceptional customer service by answering title-related inquiries and addressing issues as they arise.
• Reconcile financial discrepancies by reviewing transaction details, payments, and accounting records.
• Resolve title discrepancies by communicating with title companies, dealers, and internal departments.
• Review and process title documents, ensuring accuracy and completeness for all wholesale transactions.
• Review and verify all deal documentation to ensure accuracy and compliance with company policies and legal regulations.
• Stay informed on current title laws, industry regulations, and best practices to ensure compliance.
• Work closely with sales, legal, and finance teams to ensure smooth and efficient processing of title transactions.

ACCOUNTANT at Pohanka Auto Group (2020-09 – 2023-07)

• Collaborated with legal, finance, and sales teams to close deals.
• Collaborated with team members to maintain a welcoming environment and ensure smooth operations.
• Communicated with clients and vendors to resolve issues.
• Delivered exceptional customer service by addressing inquiries, resolving issues, and providing accurate information to enhance customer experience and engagement.
• Ensured compliance with internal controls and regulations.
• Maintained accurate transaction records and generated reports.
• Reconciled financial discrepancies and processed settlements.
• Verified deal documentation for accuracy and compliance.

WHOLESALE TITLE CLERK at Pohanka Auto Group (2018-10 – 2020-09)

• Collaborated closely with team members to foster a positive and efficient environment.
• Delivered outstanding customer service by responding to inquiries, resolving concerns, and ensuring satisfaction.
• Maintained up-to-date records of title transactions.
• Managed title transfers and ensured timely processing.
• Prepared and verified title reports for legal compliance.
• Resolved discrepancies and stayed informed on title laws.
• Reviewed and processed title documents for wholesale transactions.
• Worked with sales, legal, and finance teams to ensure smooth operations.

CASHIER / CUSTOMER SERVICE REPRESENTATIVE at Pohanka Auto Group (2015-08 – 2018-10)

• Assisted in managing inventory, restocking shelves, and ensuring merchandise was available for customers.
• Collaborated with team members to ensure smooth store operations and customer satisfaction.
• Ensured compliance with all company policies, procedures, and safety regulations.
• Maintained a clean and organized checkout area, ensuring products were properly stocked and displays were neat.
• Managed cash, credit, and debit transactions while ensuring accuracy in processing payments and giving change.
• Managed returns, exchanges, and refunds in accordance with company policies.
• Offered excellent customer service by addressing questions, resolving issues, and ensuring customer satisfaction.
• Processed customer transactions accurately and efficiently using the point-of-sale (POS) system.
• Promoted store promotions, sales, and loyalty programs to customers.
• Provided excellent customer service by addressing inquiries, assisting with product selection, and resolving issues.

Sales Associate at TJ Maxx (2024-11 – Present)

Part Time

Cashier/Stylist at Catherine's Plus Size Clothing Store (2016-10 – 2019-01)

Cashier/Customer Service Rep at Ross Dress for Less (2014-07 – 2015-08)

Cashier/Customer Service Rep at Radio Shack (2013-06 – 2015-08)

Cashier/Italian Ice Maker at Rita's Italian Ice (2009-09 – 2011-06)

Associate degree in JOURNALISM – PUBLIC RELATIONS – Prince George's Community College

HIGH SCHOOL DIPLOMA – Largo High School (2013)