Miranda Masego

UX Researcher pursuing a BA in Psychology and Economics, with a track record of building surveys, redesigning user-facing processes, and translating data into measurable outcomes. Seeking a remote-preferred (or hybrid/in-person) opportunity where rigor and fast tool-learning make an impact.

Program Coordinator (Research & Program Design) - Daktari Bush School & Wildlife Orphanage - Hoedspruit, SA

(2025-06)

• Optimized the volunteer pre-arrival onboarding journey by identifying a critical information-architecture bottleneck that buried the teaching curriculum inside a high-friction administrative email. Redesigned the touchpoint into a targeted two-part sequence, reducing cognitive load and improving early-stage preparation.
• Fixed recruitment for the job-readiness program by designing and fielding a Google Forms survey, generating 100+ qualified student applicants and lifting the post-program job placement rate from 20% to 75%.
• Spearheaded the research, strategy, and design of a foundational boundaries curriculum that achieved a +84% average knowledge gain across 180+ youth learners, then scaled it into interactive workshops for 20 on-site staff and 40 job-seeking students.
• Leading production of a pre-arrival onboarding video in collaboration with the Marketing Manager, and currently partnering with a Control & Automation Engineer to build an AI-driven digital interactive Teaching Program instruction

Program Coordinator Intern - Daktari Bush School & Wildlife Orphanage - Hoedspruit, SA

(2025-03 - 2025-05)

• Managed weekly learner assessments and progress reports for children in Monday–Friday residential sessions, and planned educational excursions covering logistics, safety, and learning objectives.
• Supported directors in managing large international visitor groups, using adapted communication and facilitation techniques to navigate language barriers.

BA - Psychology & Economics - University of South Africa (UNISA) (2026 - 2029)