Program Coordinator (Research & Program Design) - Daktari Bush School & Wildlife Orphanage - Hoedspruit, SA
(2025-06)
- Optimized the volunteer pre-arrival onboarding journey by identifying a critical information-architecture bottleneck that buried the teaching curriculum inside a high-friction administrative email. Redesigned the touchpoint into a targeted two-part sequence, reducing cognitive load and improving early-stage preparation.
- Fixed recruitment for the job-readiness program by designing and fielding a Google Forms survey, generating 100+ qualified student applicants and lifting the post-program job placement rate from 20% to 75%.
- Spearheaded the research, strategy, and design of a foundational boundaries curriculum that achieved a +84% average knowledge gain across 180+ youth learners, then scaled it into interactive workshops for 20 on-site staff and 40 job-seeking students.
- Leading production of a pre-arrival onboarding video in collaboration with the Marketing Manager, and currently partnering with a Control & Automation Engineer to build an AI-driven digital interactive Teaching Program instruction
Program Coordinator Intern - Daktari Bush School & Wildlife Orphanage - Hoedspruit, SA
(2025-03 - 2025-05)
- Managed weekly learner assessments and progress reports for children in Monday–Friday residential sessions, and planned educational excursions covering logistics, safety, and learning objectives.
- Supported directors in managing large international visitor groups, using adapted communication and facilitation techniques to navigate language barriers.
