Miranda O'Neal

Seeking to utilize excellent communication, interpersonal, and analytical skills on behalf of LSU. Reliable with a good work ethic and the ability to quickly adapt to new tasks, environments, and tools. Solid background in customer service, data entry, and confidentiality.

Scorer (Seasonal) at Data Recognition Corp. (2025-01 – Present)

• Maintained confidentiality and security of sensitive information by following established protocols
• Achieved consistently high productivity levels while maintaining accuracy standards in fast-paced work environments
• Demonstrated strong attention to detail
• Closely followed company and state guidelines while assigning scores based on established rubrics
• Awarded Scorer Recognition for 2025 and 2026

Seasonal Retail Sales at Cracker Barrel (2025-10 — 2026-01)

• Processed retail purchases and restaurant dining tickets, accurately handling cash and gift cards to ensure smooth transactions and customer satisfaction.
• Greeted every guest entering the store and recommended current sales on merchandise, driving increased sales and positive guest experiences.
• Maintained till balance with precision, preventing discrepancies and supporting financial accuracy.
• Upsold products to guests throughout the store and at the register, increasing average transaction value and store revenue.
• Encouraged guests to sign up for a Cracker Barrel membership, surpassing other stores' membership counts and boosting customer loyalty.
• Ensured guest satisfaction and deescalated challenging behavior, maintaining a welcoming and positive environment.

Seasonal CSR at Conduent, Humana (2024-08 – 2024-10)

• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
• Received and maintained a 100% customer satisfaction rating
• Demonstrated strong knowledge of healthcare products and services, effectively explaining coverage options and benefits to customers
• Maintained strict confidentiality regarding patient information according to HIPAA regulations

Digital Associate at Walmart (2021-09 – 2023-02)

• Fast-paced, high-pressure environment. Fulfilled time-sensitive customer orders and performed efficiently both independently and cooperatively.
• Met and exceeded metric goals for efficiency and accuracy. Achieved an item fulfillment rate of over 90%.
• Offered product recommendations and locations to better customer experience.
• Checked in customers over the phone and resolved any complaints that arose in a friendly manner.

Bachelor of Arts in English – University of Wyoming (2021)