MissingMaDukes M.

Dedicated and detail-oriented professional with experience in financial services, customer service, loan processing, collections, medical billing and coding, and office support. Skilled in data entry, payment processing, cash handling, and maintaining accurate records. Recognized for strong communication, organization, and the ability to provide excellent customer service in fast-paced environments.

Collections Specialist - OneMain Financial

(2025-06)

• Meet individual collection goals while providing professional and respectful customer service.
• Maintain compliance with company policies, procedures, and applicable collection regulations.
• Follow up on missed payments and work with customers to identify appropriate repayment solutions.
• Maintain accurate and detailed records of customer communications, payments, and account activity.
• Negotiate payment arrangements and assist customers with resolving account balances.
• Make inbound and outbound calls to customers regarding delinquent and past-due accounts.

Financial Service Representative - World Finance

(2024-09)

• Provide excellent customer service and assist clients with financial needs and account inquiries.
• Process loans and complete accurate documentation for approvals and payments.
• Handle collections and follow up with customers regarding account balances.
• Manage cash handling, payment processing, and daily bank deposits.
• Perform data entry and maintain organized customer and financial records.
• Support daily office operations and administrative tasks.

Optical Technician / Medical Billing & Scheduling Assistant - Salsbury Eye Center

(2022 - 2024)

• Scheduled and coordinated patient appointments, follow-ups, and office calendars.
• Performed medical billing and coding support, including accurate entry of patient and billing information.
• Verified insurance eligibility and benefits and assisted with billing documentation.
• Updated electronic medical records (EMR) and maintained accurate patient files.
• Provided professional customer service while coordinating patient needs in a busy medical office.
• Performed insurance verification and updated patient records.
• Provided excellent customer service in a medical office setting.

Machine Operator / Material Handler - Scotts Miracle-Gro

(2020 - 2025)

• Utilized SAP to support production, inventory, and operational processes.
• Operated production machinery and maintained workflow efficiency.
• Assisted with production planning and scheduling to help coordinate workflow and meet operational deadlines.
• Performed quality inspections and inventory support.
• Maintained safety and productivity standards in warehouse operations.

Utility Worker / Janitorial - BW Energy

(2021 - 2023)

• Maintained cleanliness and safety standards throughout the facility.
• Provided support for operational and maintenance tasks.

High School Diploma

Undergraduate Certification - Medical Billing & Coding