Requel Barrett

Customer service professional with 6+ years of experience resolving escalated concerns, training new employees, and supporting daily operations in high-volume banking and retail environments. Trained and onboarded 16+ employees and consistently handled 75+ customer interactions per day while maintaining accuracy and professionalism. Strong communicator with a track record of building customer trust and leading by example in fast-paced settings.

Uber Driver at Uber (2014-01 – Present)

Provide safe, reliable transportation to passengers while maintaining a consistently high customer satisfaction rating.

• Independently manage scheduling, navigation, and customer interactions across thousands of rides.

DOT Driver at Enterprise Holdings: Enterprise Rent-A-Car (2024-01 – 2026-07)

Delivered professional customer service while managing vehicle logistics and transportation for a national rental car company.

• Transported vehicles and box trucks across multiple cities and states, consistently meeting company safety and compliance standards.
• Maintained strong time management and route coordination skills in a fast-paced, deadline-driven environment.

Everyday Banker at Wells Fargo (2020-01 – 2026-04)

• Delivered best-in-class customer service to 75+ customers per day while adhering to banking policies, procedures, and regulations.
• Trained and onboarded 16+ new employees, guiding them on banking systems, workflows, and customer interaction best practices.
• Handled escalated and supervisor-level customer calls, resolving complex issues with professionalism and efficiency.
• Navigated multiple banking systems to research customer accounts, assess needs, and recommend appropriate solutions.
• Maintained accuracy and professionalism in a fast-paced, team-oriented environment requiring constant multitasking.

Sales Associate / Team Support Lead (Seasonal) at Spencer's (2010-04 – 2020-12)

• Supported daily store operations including inventory management, merchandising, and front-line customer service.
• Assisted management with training seasonal employees and upholding sales floor standards.
• Oversaw online order fulfillment, ensuring timely and accurate completion of customer purchases.
• Promoted products and resolved customer issues, contributing to an organized, customer-focused retail environment.

Associate of Science in Biochemistry – Central Piedmont Community College (2011-08 – 2013-05)

High School Diploma – Harding University High School (2006-08 – 2010-05)