Satin Clayton

To find work in the sales and marketing commerce, allowing me to fully utilize my communication, organization, and problem-solving skills and successfully grow in a company.

Bartender at Southern Pecan Gulf Coast Restaurant (2024-10 – Present)

• Provide pristine customer service by engaging with every guest, taking orders, and ensuring a welcoming atmosphere.
• Prepare hand-crafted cocktails, beer, wine, and N/A beverages with accuracy and consistency.
• Upsold premium liquors, champagne and specialty drinks, increasing sales revenue.
• Manage cash, credit transactions and balanced registers each shift with accuracy.
• Certified trainer for new bar staff on drink preparation, service standards, and bar operation.

Retail Banker II at Woodforest National Bank (2023-03 – 2024-06)

• Provided tailored financial solutions by assessing client needs and recommending appropriate banking products and services.
• Cross-sold credit cards, savings accounts, and investment options to meet sales targets and grow client relationships.
• Perform certain clerical task while providing excellent customer service while resolving account inquiries, complaints, and disputes in a timely manner.
• Educated clients on digital banking platforms, promoting online services and mobile applications to improve convenience.

Customer Service Representative at Charters Communication (2019-07 – 2023-03)

• Resolve customer inquiries pertaining to Charter services
• Maintained knowledge of company products and services to offer personalized solutions.
• Coach and optimize skills for call handling
• Design ideas for company innovation and customer retention
• Work on a team of up to 13 people to enhance call handling experience
• Produce projects and videos that represent the culture of the company
• Collaborated with team members and other departments to improve service delivery and meet performance targets.
• Documented customer interactions in CRM systems for accurate record-keeping and follow-up

Manager at Cookout Restaurants (2017-11 – 2019-07)

• Reduced turnover rate by 15% by creating retention incentives for employees
• Oversaw $2000 or more in sales from production and recorded daily sales
• Traveled to 6 restaurant locations to coach new employees as well as managers in training.
• Verified incoming inventory for quality and quantity
• Enforced health, sanitation, and safety regulations in compliance with local and corporate guidelines.
• Monitored inventory levels, placed supply orders and controlled cost to reduce waste and maximize profitably.

Finance and Marketing – Gaston College (2017 – 2018)

High School Diploma – North Gaston High School (2012 – 2014)