Missy Shock

Results-driven Sales Manager with over 20 years of progressive leadership experience in automotive sales and finance operations. Proven track record of building and coaching high-performing sales teams, resolving customer concerns, and driving revenue through strong staff development, training, and performance management. Skilled at balancing customer satisfaction with sales targets, backed by deep experience in dealership finance, credit approval, and loan processing.

Sales Manager - Super Car Guys - Wichita, KS

(2024-11 - 2026-05)

• Resolved customer complaints related to sales and service, maintaining strong satisfaction and retention.
• Monitored customer preferences and market trends to guide and refocus sales strategies.
• Directed staffing, training, and performance evaluations to build and continuously improve sales and service programs.
• Coached and developed sales staff, building cohesive, high-performing teams.
• Provided consultation and advice to customers and staff, negotiating and resolving conflicts professionally.
• Managed scheduling of work and daily activities across the sales team.
• Communicated effectively with supervisors, peers, subordinates, and external customers/vendors.
• Utilized Microsoft Office, Excel, Outlook, Google Drive/Docs, and Adobe Acrobat for daily operations and reporting.

Finance Manager - Family Mitsubishi - Wichita, KS

(2022-11 - 2024-11)

• Examined, evaluated, and processed loan applications in accordance with dealership and lender guidelines.
• Assessed customer credit profiles to determine payment options and presented ancillary products such as extended warranties and credit insurance.
• Built and maintained relationships with banks and financial institutions to secure competitive auto loan and lease terms for customers.
• Ensured all finance and insurance paperwork complied with federal, state, and local auto lending regulations.
• Managed contracts in transit and funding packages to ensure accurate, timely turnaround.
• Tracked key performance metrics to help optimize profit per vehicle (PVR) and customer satisfaction index (CSI) scores.

Finance Manager - Steven Motor Group - Wichita, KS

(2004-11 - 2022-11)

• Examined, evaluated, and processed loan applications, ensuring accuracy and compliance over an 18-year tenure.
• Assessed customer credit profiles to determine payment options and presented ancillary products such as extended warranties and credit insurance.
• Built and maintained relationships with banks and financial institutions to secure competitive auto loan and lease terms for customers.
• Ensured all finance and insurance paperwork complied with federal, state, and local auto lending regulations.
• Managed contracts in transit and funding packages to ensure accurate, timely turnaround.
• Tracked key performance metrics to help optimize profit per vehicle (PVR) and customer satisfaction index (CSI) scores.

Associate's Degree - Computer Systems Networking and Telecommunications - University of Arkansas — Batesville, AR (1999-09 - 2001-05)

High School Diploma - General Studies - Midland High School — Pleasant Plains, AR (1987-09 - 1990-05)