Mitul Shetty

Results-driven HRIS and IT Service Management Professional with extensive expertise in talent acquisition, HRIS, and ITSM platforms such as Workday, ServiceNow, and Namely to streamline HR functions and enhance operational efficiency. Adept at sourcing candidates, conducting interviews, and optimizing onboarding through AI-driven automation, HR data analytics, and system optimization. Proven ability to lead HRIS implementations, integrate AI solutions, and provide strategic insights to enhance decision-making.

Workday

Certified with an M.Sc. in Cloud Computing (in progress), bringing a strong foundation in recruitment strategy, HR process automation, and cross-functional collaboration.

Braven-SFSU, Remote

HRIS Leadership Coach (Volunteer) | October 2024 – Present

• Coached emerging leaders on HRIS and ITSM best practices, including Workday HCM, ServiceNow HR modules and Namely system optimization to enhance talent acquisition, onboarding, and operational efficiency.
• Facilitated workshops on AI-driven HR process automation, machine learning, predictive analytics, and applicant tracking systems (ATS) such as Workday Recruiting, Greenhouse and Handshake, improving candidate sourcing and engagement strategies.
• Guided participants in project management and agile methodologies including Scrum, Kanban, SAFe (Scaled Agile Framework), ITIL, Lean Six Sigma, and BPM, to streamline HRIS implementations and ITSM workflows.
• Conducted training on data analysis and reporting tools like SQL, Tableau, Workday Reporting, and ServiceNow Analytics, enabling data-driven decision-making in HR and IT service management.
• Supported talent development by optimizing sourcing platforms like LinkedIn Recruiter, WayUp, and Handshake, reducing time-to-hire through structured interviews and AI-integrated hiring processes.

Chewy, Chicago, IL

HRIS Solutions Consultant | July 2024 – October 2024

• Led the deployment and configuration of Workday and ServiceNow, aligning HRIS strategies with business objectives.
• Implemented AI-driven automation for HR workflows, improving data accuracy and reducing manual effort.
• Led end-to-end talent acquisition processes, integrating Workday Recruiting with sourcing platforms like WayUp and Handshake to build a robust talent pipeline.
• Conducted structured interviews, assessing technical and cultural fit, ensuring seamless alignment with organizational needs.
• Developed custom Workday dashboards and ServiceNow analytics, enhancing real-time decision-making.
• Conducted global training sessions on Workday and ServiceNow HR modules, increasing adoption by 40%.

Aeris, Chicago, IL

Namely HRIS Admin | March 2024 – June 2024

• Managed Namely HRIS system configuration, including payroll, onboarding, and benefits administration.
• Integrated AI analytics into HR data reporting, providing actionable insights for HR leadership.
• Sourced candidates through LinkedIn Recruiter, Handshake, and WayUp, targeting top-tier talent for HR and IT roles.
• Conducted video interviews via HireVue, streamlining the initial screening process and reducing time-to-hire.
• Led HR system training initiatives, improving system usability and data accuracy across international teams.

Lamb Weston, Chicago, IL

ITSM & HRIS Admin | July 2021 – March 2024

• Implemented Workday HCM & ServiceNow HR modules, enhancing HR service delivery.
• Optimized HR data governance protocols, ensuring global compliance and security standards.
• Managed end-to-end onboarding using Workday, enhancing new hire experiences through automated workflows.
• Standardized pre-employment compliance tracking, reducing average turnaround time to 3 business days.
• Applied Lean Six Sigma and ITIL methodologies to streamline HR processes, reducing processing times by 20%.

American Chase LLC, Chicago, IL

Workday HRIS Analyst | March 2020 – June 2021

• Managed Workday system configurations and UAT testing, ensuring seamless HR operations.
• Developed custom Workday recruiting workflows, automating candidate selection and interview scheduling.
• Developed custom Workday reports and dashboards, supporting data-driven HR decision-making.

Chamberlain Group, Oak Brook, IL

Workday HRIS Analyst | September 2019 – March 2020

• Configured Workday compensation and HCM modules, improving HR workflows and data accuracy.
• Conducted data migration and validation for Workday implementations, ensuring minimal system disruptions.

American Chase LLC, Chicago, IL

Workday HRIS Consultant | April 2019 – September 2019

• Conducted UAT and validation for system updates, ensuring seamless deployment.
• Trained HR teams, increasing Workday adoption and proficiency.
• Managed interview coordination and applicant tracking within Workday Recruiting.
• Trained HR teams on effective talent acquisition strategies, enhancing recruitment efficiency.

Esurgi, Timonium, MD

Project Manager | July 2018 – April 2019

• Led healthcare software projects through the SDLC, ensuring compliance and timely delivery of the Biostabilizer prototype.
• Conducted risk assessments and optimized project plans, achieving a 15% improvement in delivery timelines.
• Supported talent acquisition efforts by implementing optimized onboarding workflows for healthcare teams.

Compass Group USA, Baltimore County, MD

CRM Analyst | July 2017 – May 2018

• Enhanced workflows by integrating Workday HCM with CRM tools, streamlining employee data management.
• Enhanced recruitment strategies by integrating Workday HCM with CRM tools for candidate tracking.
• Automated CRM processes, reducing manual errors and improving efficiency by 20%.

STS International Inc., Bangalore, India

BMC Remedy Analyst | December 2014 – August 2016

• Managed BMC Remedy configurations for Incident, Problem, and Change Management, adhering to ITIL standards.
• Assisted in recruitment and onboarding coordination, ensuring a smooth transition for IT professionals.
• Improved resolution times by 25% through knowledge base enhancements and process optimizations.
• Trained IT support staff on BMC Remedy functionalities, promoting effective usage and knowledge sharing.

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Key Projects

• ServiceNow Knowledge Management Enhancement | Chewy o Developed AI-powered ServiceNow knowledge base, increasing documentation efficiency by 25%.
• Global Workday Compensation Implementation | Chamberlain Group o Led Workday Compensation module rollout, streamlining HR compensation structures.
• HR Data Integration Project | Aeris o Standardized global HR data governance, improving data consistency by 30%.
• ServiceNow HRIS Deployment | Lamb Weston o Implemented ServiceNow HR modules, reducing HR administrative workload by 20%.

• M.Sc. in Cloud Computing (Expected 2027) – Campbellsville University, KY
• M.Sc. in Artificial Intelligence (2025) - Campbellsville University, KY
• M.Sc. in Information Technology Management (2023) – Campbellsville University, KY
• M.Sc. in Engineering Management (2018) – University of Maryland Baltimore County, MD
• B.Sc. in Mechanical Engineering (2015) – Dayananda Sagar Institutions, India