KHall Ohio

Dynamic HR professional with 10+ years of progressive, cross-functional experience across all faucets of Human Resources. Currently seeking a role that leverages my expertise in systems and processes to support and enhance advanced HR operations. Operations & Supervision; management of operations; influences and makes recommendations to management.

Director of People & Culture - Crescent Hotels & Resorts - Cleveland, OH

(2024-03)

Directs, plans, and ensures the effective management of all Human Resources functions, including talent acquisition, employee on-boarding and training, wage and benefits administration. Performs bi-weekly payroll processing with concurrent compliances and various reports via UKG for HRIS functions. Conducts on-going HR related audits. Partners and advises leadership teams and employees to drive a culture of performance and engagement.

Human Resources Generalist II Contractor (Remote) - firstPro Recruiting - Philadelphia, PA

(2023-02 - 2023-09)

Triaged employee relations cases and all HR inquiries with a high-volume workload through a variety of databases with discipline to determine appropriate actions to close cases. Provided information for compliance, processed FMLA and other leaves, entered and updated employee records in HRIS, performed special projects, proofread, and edited employee policies and procedures. Handled sensitive HR issues with confidentiality.

Assistant Director of Operations - GSI - Birmingham, AL

(2020-02 - 2020-08)

Provided supervision for a residential/commuter account in a retail setting. Charged to ensure brand standards, policies, and procedures were followed. Performed daily/weekly financial A/P operational transactions via QuickBooks. Processed payroll and other employee-related functions through ADP Workforce Now. Tactful when communicating to all levels of management, staff, and students. Interviewed potential candidates and provided training.

Director of Training - GSI - Chattanooga, TN

(2019-07 - 2020-02)

Selected to oversee operations in a quick-service franchise, focusing on establishing standards for following food safety, customer service, and production consistencies. Partnered with area community college for recruitment events. Prescreened, interviewed, and hired. Performed daily/weekly financial operational transactions via QuickBooks. Orientated employees, prepared training manuals, instructed, and followed up with individuals in training. Resolved customer service issues.

Assistant Director of Operations - GSI - Frankfort, KY

(2019-01 - 2019-06)

Managed board operations in a residential setting. Established food safety and quality standards relating to HAACP and reinforced practices with employees. Served as backup administrator for daily/weekly financial operational tasks utilizing QuickBooks. Promoted positive employee relations by enacting consistent practices and provided training to enhance positive customer service to students, faculty, and staff. Tactful when communicating to all levels of management, staff, and employees.

Operations Director - GSI - Hampton, VA

(2018-03 - 2018-12)

Primary front-of-the-house manager for a $9.5 million-dollar residential dining account. Oversaw production as it pertained to safety and quality standards for a variety of exhibition-style outlets and self-service offerings. Provided employees with basic HAACP-related training and customer service training. Coordinated recruitment events through area state employment agency. Promoted positive employee relations by enacting proven DEI practices.

Operations Manager-Unit HR Representative - SODEXO - Cochran, GA

(2015-08 - 2018-03)

Managed operations on 3 campuses. Extensive experience coordinating training sessions focusing on OSHA/SAFETY; Conducted management training in areas of scheduling, employee counseling, and guidance. Enforced policies and procedures.

Recruited employees and completed HRIS onboarding activities. Facilitated FMLA requests, and managed personnel records, confidential information, and documentation. Prepared various financial reports, performance reviews, merit increases, payroll, and analysis; Managed all workplace issues.

Director of Resident Dining-Unit HR Representative - SODEXO - Fredericksburg, VA

(2010-06 - 2015-08)

Fulfilled operational functions, including recruiting events, training, overseeing disciplinary actions, ATS, and utilized ADP (HRIS) for pay rate changes, scheduling, timekeeping & and payroll-related activities. Handled new hire on-boarding activities to ensure compliance. Quelled conflicts between employees and provided coaching-counseling for performance issues.

Updated job descriptions and unit policies. Led employee tutorials for benefits selection. Coordinated training and facilitated orientation for over 100 associates.

Master of Business Administration - Human Resources - Strayer University

Bachelor of Professional Studies - Hotel & Restaurant Administration - New York Institute of Technology