Mitzi Thompson

Skilled Customer service representative with 10+ years of experience in veterinary and office management. Proven track record in managing front desk operations, ensuring compliance with regulations, and maintaining accurate records. Adept at handling customer inquiries and complaints with professionalism, while efficiently coordinating appointments and financial transactions. Committed to enhancing client satisfaction and operational efficiency in fast-paced environments.

Willing to relocate: Anywhere

CSR - Coolidge Veterinary Hospital - Coolidge, AZ

(2024-05 - 2025-05)

• Answering phone calls, scheduling appointments, following up with test results taken, updating client/patient information
• Collecting payments, end of day cash drawer keeping, providing and receiving doctors requests to be handled in timely matter
• End of day reports

CSR - Animal Medical Center - Casa Grande, AZ

(2021-12 - 2023-07)

• Managed front desk operations, handling new patient intake, surgery information, and appointment scheduling
• Accurately prepared internal prescription requests and refills, ensuring error-free documentation
• Efficiently scanned and organized new patient information in data files
• Assisted in weighing and escorting patients to appointment rooms
• Ensured all necessary rabies certificates were provided to patients and maintained records in compliance with county/city regulations
• Answering incoming calls with knowledgeable information as well as professionally handling complaints

Office Manager - Peavler AC & Heating

(2020-09 - 2021-09)

• Managed general office duties including phone calls, tech dispatch, and payment collection
• Handled account receivable and payable data entry using QuickBooks Online
• Verified homeownership through Maricopa assessor and compiled new unit ownership packets
• Maintained financial responsibility for office bills, payroll, and record-keeping (I-9s, workers comp forms, new hire records, and human resources records)
• Monitored and managed customer accounts, ensuring timely payments
• Renewed and sold primitive maintenance memberships

Dispatcher/Appointment Setter - Aircare Coolidge & Heating

(2017-05 - 2020-09)

• Dispatch techs to new appointments. Managed inbound calls and effectively handled scheduling and cancellations
• Utilized sales techniques to sell and renew maintenance memberships
• Provided technicians timely updates on part pick up and house calls
• Supervised efficient routes to destinations for technicians
• Scheduling new appointments and managing rescheduling
• Ensuring timely follow-up on customer complaints

Diploma - Santa Cruz Valley Union High (2002-01 - 2002-12)