Moeen Tahir

An experienced Assistant Manager with experience of supervising a team. Known for his outstanding communication skills with both guest staff, resolving problems quickly and efficiently to ensure happy customers and happy employees.

Trustworthy

Manager with number of years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.

Assistant Manager - Denny's Restaurant - Miami, Florida, USA

(2019-08)

• Directed day to day restaurant operations, controlled budget, labor and costs.
• Till work and cash handling, including cheque and credit card payments
• Supervised preparation of meals and beverages for customers
• Ensured customer satisfaction with their dining experience
• Coordinated activities among the kitchen and dining room
• Gained confidence in dealing with people of all ages, nationalities and background
• Arranged for routine maintenance and upkeep of the restaurant, its equipment, and facilities
• Investigated and resolved customer complaints about food quality or service
• Ensured the guests are served properly and in a timely manner
• Stock control, monitoring and replenishment
• Place orders with distributors and scheduled delivery of fresh food and supplies
• Managed inventory and ordering of food, equipment and supplies
• Motivated employees to work as a team and provided one to one training to key personnel
• Managed all daily operations of the restaurant
• Planned for routine heavy duty cleaning of kitchen equipment
• Provide direction and assistance to all staff members
• Complying with Health & Safety Legislation

Night Receptionist Team Member - Holiday Inn Hotel - Solihull (UK)

(2013-10 - 2019-07)

• Helps the department meet its quantitative and qualitative targets and ensures the safety of property and people
• Provides a warm and personalised welcome to guests
• Handles any guest complaints and/or remarks
• Informs guests about the formalities, any special conditions relating to their stay, and the services available.
• Handles phone calls and manages the reservation schedule
• Follows up any customer requests (wake-up calls, taxi, breakfast room service etc)
• Writes a report on activities and incidents that occur during the night
• Ensures that guest documentation at reception and in the lobby is available and up-to-date
• Ensures that the workplace remains clean and tidy
• Applies the hotel's security regulations (in case of fire, night patrols, closure of the accesses, etc)
• Respects the hotel's commitments to the Environment

Co-coordinator - Nando's - Solihull (UK)

(2012-12 - 2013-06)

• Help to hold the kitchen team together and make sure customers end up with exactly the right food on their plate
• Helping ensure orders are completed on time and sent out to the correct tables
• Run order through the till and take payment
• Greeting customers and ensure that there are seated comfortably
• Answer any query that customers may have regarding the menu
• Offering great customer serving and assisting customers with special requests

Senior Waiter - Denny's Restaurant - Doral, Florida, USA

(2006-01 - 2012-11)

• Greeting customers in a cordial manner
• Ensuring tables are properly set
• Presenting menus to customers and providing information about the listed food items
• Taking orders
• Till work and cash handling
• Dealing with customer queries
• Informing the kitchen staff about customers' orders and serving customers
• Supervising junior staff

Cashier - Shell Gas Station - Florida, USA

(2004-02 - 2005-12)

• Offering assist to customers
• Till work and cash handling
• Stock control, monitoring and replenishment
• Obtained customer service and learned various cash handling skills

Food Safety Manager Certification Examination - Florida, USA (2011-12)

Business and Management - Broward Community College (2007-01)

High school Graduate - Cypress Bay High School (2005-01)